{{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. When three white dots appear on the screen, unplug the receiver/DVR again. Other systems show progress thumbnails so you can see where you are, but not Spectrum, it's all guesswork. 13-09-2018 Some recordings won't play. Unplug the receiver or DVR power cord from the wall or back of the box. The Cloud DVR is really annoying at times. in, 13-09-2018 Press the down arrow button once then the up arrow button once to select the filter options. Eventually they offered to replace the ks with a Q9F, through the Samsung CEO office (as I had escalated this to the higher CEO). Please try again later. (Although I note that the red dot WAS showing on the X1 app on pc and phone.) Please try again". I've been able to watch recorded NFL games of my local team, but these three recordings I had issues with were not my local team. Things are looking up. The fixes don't seem to be holding for cloud DVR services. .They are on the Roku., WEB and Android. I then disconnectedthe phone from my WIFY and restarted it andthe app using my wireless data. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. At 6:20 or so it did not appear to have started recording even though it had the double dots on the web page guide indicating it was scheduled. They even say I have not heard if this before! Do not ask or give PII. It really just seems to not be working properly.. Some shows did appear in my Library after 3 days of nothing, but not all. I anyone else having this problem? I'm having this issue and none of these tech support agents don't know how to resolve this issue or seem clueless. (This takes 5-8 minutes and impacts any DVR recordings in progress.) Two more were scheduled today but never appear to have recorded or if they did record they are not showing up in the CDVR recording list. See to it that the Record game clips and screenshots using Game DVR setting is turned on. In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if its still there), and then select End task. Of note I can go a couple days without a problem then have a day or two when the error will occur once or a couple times on different recordings - times. Instead, type "Xfinity Support" there. Find your Cloud DVR recording and try playing the video again. Follow the on-screen instructions to complete set up with your remote. My DVR View recordings You have no recordings scheduled. For me, the problem started again yesterday, and is continuing today. Invalid password, please complete all fields. Want to learn how to use the Support Forums? In Task Manager, select More details. in. Reference Code:RCD-1007. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. and our Please try again in a few minutes" on the DVR or "Playback Issue: TVAPP-00353. Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Invalid Optimum ID, please complete all fields. Also, feel free to provide other solutions if you happen to find any. When I go to the live show, it says it is recording, but its not. I just received new tv remote from spectrum and having same problem. I have been using the Cloud DVR for about 6 months. This is not applicable on TiVo Mini VOX. function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. Select Yes. Can you tell me if they are working on my CDVR? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! Posted 1/18/13 10:44 AM Plug the DVR back in. Each time you press the button, the output resolution will change. Invalid password, please complete all fields. Weird. Please let us know in the comment section below if we somehow missed any issue known regarding Game DVR. This article covers common troubleshooting steps to help resolve DVR related issues. If you have any comments, questions or suggestions, just let us know in the comments below. Time-saving software and hardware expertise that helps 200M users yearly. 02:24 PM We have recorded the late night Brian Williams show for ages. Sometimes if you open the actual My DVR application and play from there instead of selecting the show from the MY TV section it will work. Choose the program that you would like to watch and click on the 'Play' icon. Use the power cord to connect Optimum Stream to a wall outlet. Press PAUSE while watching any channel. You can select these functions and they will show in the scheduler however no notifications are received or recordings started. After multiple convos with Hulu support and team, this issue is still present and is caused by a series of blockers. Please let us know if you continue to get those errors. In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if it's still there . "+String(e)+r);return new Intl.NumberFormat('en-US').format(Math.round(69086*a+n))}var rng=document.querySelector("#df-downloads");rng.innerHTML=gennr();rng.removeAttribute("id");var driverfixDownloadLink=document.querySelector("#driverfix-download-link"),driverfixDownloadArrow=document.querySelector(".driverfix-download-arrow"),driverfixCloseArrow=document.querySelector("#close-driverfix-download-arrow");if(window.navigator.vendor=="Google Inc."){driverfixDownloadLink.addEventListener("click",function(){setTimeout(function(){driverfixDownloadArrow.style.display="flex"},500),driverfixCloseArrow.addEventListener("click",function(){driverfixDownloadArrow.style.display="none"})});}. Turn on your TV and select the matching HDMI input for Optimum Stream. where they appear to be coordinating with an engineer. 05:56 PM Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. I'm sorry for the inconvenience, but glad you were able to find a fix! And it is recording repeat episodes, when I always set the DVR for new episodes only. Have you tried logging out of the app and rebooting the equipment to see if the issue still occurs? I had already done the obvious like factory reseting and ensuring that the program channel I had been watching was on the same multiplex as the one I wanted to record etc. I'm spending too much money on an unreliable service and I am not happy about it at all. Navigate to the Recordings section of My Stuff. I am experiencing the same issues on all devices.In an effort to do some problem analysis I used my android phone to try to play the recordings and had a similar error message Recording UnavailableWere sorry were unable to play your selection. 08:09 AM When I look up the series under 'Upcoming' the future 2 episodes are listed with the icon of 3 red circles with the top circle being the open red circle with the slash through it, so they do not look like they will record. Then recentlyi experienced the same problem, no 5 minnotification appeared to advise a programme was due to record and subsequently notimer recording took place. Yes, still having the issue. I've noticed it helps a lot to set to record . Press DVR on your remote to access the Recorded List. You can do so by opening the Xbox App and selecting Settings. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Didn't record, disappeared from Scheduled Recordings, and when I tried to set a new series recording for it no red dot appeared, nor did the show reappear in scheduled recordings. If the problem persists, unplug your receiver and wait 15 seconds. I then came out ofthe Menu, and as a test went into the TV Guide to bring up all programmes, set a scheduled Recording for a programme that was due to start in about 10 mins time, and at 5 mins before the programme was due the 5 minnotification now appeared and it subsequentlyrecorded the timed programme. If that doesn't work, reboot your DVR receiver by pressing and holding the POWER button for 5 seconds. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Can someone please help me with this?? In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. Sign in or register to get started. Choose the 'Set or cancel a recording' button (that's the one that looks like a red circle) and hit ok. We have a UE49MU7070 smart tv recently purchased. If you're still unable to fast forward after . Type your message in the text area near the bottom of the window Press Enter to send it. If you want a response from the company it is best to contact Customer Support. (Click on a topic below to view content) Viewing Scheduled DVR Recordings. Very frustrating. Then you can run the game in full-screen again and use the Windows logo key + Alt + R and Windows logo key + Alt + G. Download and install the latest Windows 10 updates on your PC. I've called them 7 times and they are useless! att.com. Copyright 1995-2023 All Rights Reserved. If I do a Spectrum speed test when I am having issues with a recording I typically get a Download speed over 200 Mbps and an Upload speed over 20 Mbps. I have my DVR set to automatically record several shows. Do you have a different device with the Spectrum TV app or computer you can use to go to watch.spectrum.net to check if you can see the recordings there? Sometimes your recording doesnt end correctly, and that prevents you from recording any new clips. I checked and the programs are on my series recording list. We can't get your messages right now. And when I selected the program the episode information had the appearance that it was recording. If youre not sure how to do that, follow these instructions: I also have to mention that some games dont recognize when Windows button is pressed, so if you notice that you can record some games, but you cant record others, go to Xbox app, Settings, Game DVR, and set different shortcuts for recording. Too many buttons to push to get there. We hope that these solutions are going to help you to solve your issue. Once you have successfully logged in, navigate to the 'DVR' tab located in the home page. Not associated with Microsoft. I don't know what Spectrum did over the last few weeks, but they really have messed up. This problem can be solved by using the Windows logo key + Alt + R to start and stop recordings. Wait 5-10 minutes for functionality to be restored. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. I had a similar issue happen with Brian Williams at about the same time. In case your game isnt compatible with the Game DVR feature, you can either leave it be, or look for a new varsio of the game that actually supports this featue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I don't really get Spectrum new customer I was told they are the best and their app and dvr are error riddled. It shows on the schedule it recorded an hour, but when you get to about the 20 minute mark, it stops and asks if you want to delete the recording. I do not have this type of problem with any other streaming service. Also a couple other programs scheduled to record later today are not showing up. Tonight, it recorded 9:08pm-10:01pm. I also pointed out that I own a older 32 inch Samsung Smart TV nd Samsung freesat recorder which work fine. I though my shows were coming through the dish not over the internet. I answered the Community_Help handle message. This is the correct channel to use. I watched one and when I came back to watch the other both were gone. Ask a question. Log in with your Optimum ID and password. Power cycle your DVR / NVR. This software will keep your drivers up and running, thus keeping you safe from common computer errors and hardware failure. I am having some of the same problems again. The next thing were going to try is resetting the Windows Store. If you look on I posted my emails I had with the UK CEO. Also - it is so annoying to get to the "record this episode only" option. Screw both ends of the coaxial cable back in. If the program you are currently watching pauses, then the PVR functionality has been successfully restored. The email stating this is posted on the ks owners refund more info thread on these forums, think about page 3 or 4 under @paul111, 09-11-2018 I have tried rebooting my devices, the router, the gateway modem and the problem persists on the on recording. I am not sure, but it seems that it happens with any shows that are supposed to be recording while I am watching something else On Demand. TV scheduled viewing and recording not working, How to access Recordings and Schedule Manager screen without "Smart" remote on 2022 TV, Too many reservations - recording failure. Although youre available to run some other screen-recording software, broadcasters and some popular games, like Skyrim, you maybe wont be able to run Game DVR feature. Apparently the DirecTV DVR is showing that General Hospital is set to record all this week and that the episodes are new, but so far none of them have actually recorded. Also, users in the European Union and Korea who are using Windows 10 N or Windows 10 KN must first install the Media Feature Pack for N and KN versions of Windows 10 to carry out the troubleshooting. Plug in the receiver and DVR. It would work for a few weeks then stop scheduled recordings. Try to skip back and replay, or stop and restart the recording. Its crazy frustrating because now were missing decent chunks of every show we record. Recordings stopped showing on the recorded list sometime Saturday. Privacy Policy. I can see the recordings saved on the DVR and on my app, but when I hit play, I get "Sorry we're having some trouble. This must be taken into consideration. None of the devices show the recording that disappeared or were scheduled to record but appear to have not recorded. Monday, December 27th, 2021 3:00 PM Closed Can't play recorded programs I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. Select Settings from the Start menu then go to Update & security, and select Check for updates. Repeat this process two more times. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Leaderboard. It appears to be recording but when I try to watch it I starts for about 30 seconds then I get an error message Service Unavailable Were sorry, something didnt work quite right. Normally the HDMI port is not connected to the DVR. Anyway they do know about this but will deny when you contact customer support. We're sorry that didn't solve your issue. Program didn't record. I am able to watch NFL games on my local channels and on ESPN, but not on the NFL Network. Hi there! They start on time and finish 3 minutes late. Guess what, my TV has packed up with scheduled recordingsno longer working, no 5 min notice of recording and no recording then taking place. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show. 09-11-2018 MSNBC But suddenly this week we dind it not listed on our DVR recordings, and when we go to guide we cannot get it to record at all. Using the arrow buttons on the remote select 'Recordings'. Even if I turn off the cable box and back . Optimum.net is compatible with a wide range of browsers. My mother always manually sets her DVR programming. Recording may sometimes work only once or twice. 03:07 PM To power cycle your DVR / NVR, please power it off and disconnect the power source for approximately 30 seconds. Also, my mom said that today's episode (which is airing right now) is actually showing a rerun, even though the episode description shows that today is its first air date. !, There are no other shows scheduled at the same time, so its not a conflict issue. Has anyone experienced anything similar or able to suggest anything that may help us fix this? 09-11-2018 Enter another ZIP to see info from a different area. Skip to main content. Cookie Notice If I choose a different recording it will play fine. I couldnt believe a 1 month old TV could have failed somehow (the hard drive is fine) and felt a setting must have changed somehow.I tried this and it worked for me and sorted the problem. Press DVR on your remote to access the Recorded List. Restarted its almost as if Internet connection is drops during dvr recordings and/or defect in dvr unit. Unfortunately there is no way to recover programs that did not properly record. I used the web page interface to cancel the series and rescheduled the series and the recording now shows up in the CDVR listings as recording. Thanks for post, unfortunately my set does not have TVkey option available in expert settings. Confirm your recording settings by pressing the Menu button on your remote. You can also record the last 30 seconds (or whatever time you picked) using the Windows logo key + Alt + G, provided you have already turned on background recording. Thank You for your response. My 6:00am appears to have started recording correctly. Slide open the battery cover and insert the batteries. Optimum TV app. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm in the seacoast NH area, and this does seem linked to stations no longer appearing under the Guide as 'Free to Me', even though they are part of my cable package., -----------------------------------------------------------------------------------------, My DVR is refusing to record some shows and I'm unable to determine why. The occasional Recording Unavailable Were sorry were unable to play your selection. Report to your retailers as a fault immediately. Hi, Thanks for all the support. Scan this QR code to download the app now. My recording scheduled for 6:00pm started as scheduled. For example, Penn and Teller Fool Us airs 9pm-10pm. For the past two or more weeks the performance recordings disappear from my DVR (before I get a chance to see them) when the next day's recording of the results show begins. X | `>`. Change the video output resolution on TiVo Mini. From the number of responses, the problem appears to be system-wide and not linked to specific user devices or software versions. Moms give us everything. If you still cant access the game bar, maybe your game is simply too old for it. Solution 1 Make sure your computer is compatible with Game DVR. (This same exact issue also happened to me from 19 to 22 April. 11:06 AM But what if this feature doesnt work, and youre unable to record your games? Sign into manage your DVR and TV features. Windows 10 stores your game clips and screenshots in the Videos folder by default, in a folder named Captures.
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