Write a description about the return. The seller receives a notification of the case and can provide her response. Click on your profile picture to reveal the dropdown menu. r/poshmark 2 yr. ago. Press question mark to learn the rest of the keyboard shortcuts (9405511109483873533427) and contacted USPS. And thats a strong argument just because it is. The Budget & Mom Jeans blog earns commissions from qualifying purchases as an amazon associate. ROXDOLL offers professional quality cosmetics, made in small batches, made in the USA:https://www.roxdollcosmetics.com/Use the link below to take a peek at my favorites on Amazon. More importantly, I included a screenshot of her response thanking me for the update. As a seller, its in inevitable to have a case. Out of these three, one buyer won, and the other two cancelled their cases and kept the items. Change your shipping and return address anytime you'd like! And I wonder if the seller thinks thats enough information to help a buyer purchase your item. Your email address will not be published. Again, it is important to only state facts, and address Poshmark in the case chat .While its never guaranteed that youll win, its best to keep things short and professional. The CVV code is used to verify that you have the physical card in your possession and helps reduce the risk of debit or credit card fraud. Another month just flew by. At that point, the conversation escalated quickly. Because the dress was not in pristine condition, I included a close-up photo of it, a photo with the tag on the dress, and ensured that the description clearly stated this issue. Im toying with the idea of cutting out the return address portion of my package labels, for security purposes. Poshmark HQ 203 Redwood Shores Pkwy, 8th Floor Redwood City, CA 94065 See Map. Select Account Settings. Select from a previously saved address or add a new one by selecting 'Add Address'. Your email address will not be published. The poor customer service along with the 20% fee is really starting to push me away. If youre going to ship late, let the buyer know thered be a delay, and they would understand. In this case, I chose to direct my questioning to the buyer. Reddit and its partners use cookies and similar technologies to provide you with a better experience. One of the Posh Tips we like to share with our sellers is to be extra descriptive in the listing to avoid any possible concerns regarding condition and to best set their buyers expectations.. Archived post. Lets talk about reasons why a case may open against you on Poshmark. In this case, the buyer opened a case upon receipt of the item. 6. Select My Addresses. Just follow the steps below. In the span of a year, thats a pretty low amount of cases. Im going to look into getting a PO Box. Would this hurt my sales? "Not matching the description" can include receiving the wrong item, a damaged item, a fake item when you ordered from an authentic source, and more. List the shoe by the size written on it. When taking pictures of your listings, take measurements also, then show pictures and mention them in your descriptions. If you notice any intentional damage or anything untrue, then you can open a case against the buyer too. As a seller, we feel provoked to act out against a statement like this. It is a mail slot that you can reserve at the local Post Office. Your return address is the address that will be printed on the top left corner of the shipping labels that we email you. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The buyer was very aggravated. The company is headquartered in Redwood City, California, with offices in Canada (Vancouver . Is it straight, skinny, high, or mid-rise? Poshmark pays for returns. They are CHEAP when it comes to your privacy. They first stated that the sweater was worn more than I had stated, as it didnt fit right. Sellers are given a chance to respond. Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. I never contact the buyer directly, nor address them directly in the case chat: Hi Poshmark Team, Im sorry to hear that the buyer is dissatisfied with their purchase. Anyway, I had to send pictures of the flaws, and the case was resolved, and I got a full refund. As frustrating as that statement can be, there is truth to it. Just this week, I sent a wool blend pea coat to a buyer who paid $44. They aren't that smart. 6. Hello! The size is often on the sole or inner heel area. Click on your profile picture to reveal the dropdown menu. To avoid Poshmark returns, make sure you ship as quickly as possible. Select Done On the web Open the Poshmark app for Android or iOS. Select My Addresses. The only flaw was that the interior material label was discolored. So when a buyer reads the description, they can refer to the pictures, and understand exactly what youre talking about. Required fields are marked *. Instead, they utilized the fact that my description was not complete. Outcomes are typically return approved, denied, or funds released to both parties. Select your order. Share tips and tricks, make new PFFs, and banter about. Poshmark return cases take only a few days, or less than a week to resolve. And Ill show you how to do these and more on this blog. I just recently started an online store and I am also an online content creator on multiple video hosting platforms and am sending packages to people who watch my channel. Now I laid low and figured poshmark would obviously see this was a scam and the buyer damaged the item in hopes of getting a return. Improve this question. If it goes in your favor, great. Poshmark sellers have 5 business days to ship but it doesnt mean you have to wait till the last day to ship without communicating with the buyer. 2. Here's what you need to know about the clothing marketplace platform. Tap "Problems/Order Inquiry," then "Order Not as Described.". Even when you finally ship the purchase, some buyers would open a case for a return. I dont personally own a tag machine. Keyword stuffer, absolute pain in the ass cluttering a brand thread. Ive seen lots of listings on Poshmark and other marketplaces with just one line of description. It was washed and hung to dry prior to being listed, and there were no odors. I listed 8 photos in great lighting that showed the condition, every . When I received the sweater, it was in the same condition that I shipped it in, without any staining or odors whatsoever. Honestly, I dislike returning items on reselling websites because I feel it is very stressful, and all that. Now, lets look at better item descriptions: All Im trying to say is that incomplete descriptions can lead to Poshmark returns, and you can avoid them. Select Problems/Order Inquiry. However, the tags were intact and the dress was otherwise flawless. Reselling on Pos. Make sure to read Poshmark policy for whats covered and what isnt, to protect yourself on the reselling platform. I requested for more information, and she provided it. In cases like this, the original listing is absolutely crucial. Obviously there is danger here if the package is lost or returned, and they dont know where to send it back to, but I think thats a risk Im willing to take and a cost Im willing to eat. step 1 Go to your account tab and then tap on 'My Address'. Follow This Mommy is Real on WordPress.com. I feel reassured that I handled an unhappy buyer appropriately but it still stings to be accused of something untrue. In fact, answering and addressing this type of behavior wont help the situation. New comments cannot be posted and votes cannot be cast. Do I need to put a return address on packages that are shipped via flat priority mail ? Its important to handle all cases, no matter the reason with a calm, professional tone. Set your pricing 5. I'd just like to stay anonymous. Select your profile picture at the top-right of the page. Do you try to stay anonymous? Press J to jump to the feed. If Poshmark verifies your return claim, they'll send you a shipping label you can use to return the item to the seller, and refund your money. Whats the length of the dress, is it mini or midi? While they wont guarantee a case in your favor, they will help defend your case, keep things professional, and hopefully, allow Poshmark to process the decision promptly. for full details. Add images that clearly depict the reason for the return and include a description of the return. If you are adding or editing an address, you may be prompted to complete our By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. No and no. To initiate a return and refund, file a claim on the Poshmark website or the app. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Scroll down and go to My Purchases. On the web I had received an email from Poshmark stating that a case had been opened because the buyer stated that an item was "broken, damaged or stained.". Enter your email address to subscribe to this blog and receive notifications of new posts by email. Poshmark isn't going to do shit unless enough people complain. She loves a good glazed donut and nerdy deep dives into the science of food and how it's made. Required fields are marked *. By far, this was one of the most difficult cases that Ive come across. But don't trust the post office to store return info in their tracking info. View thismommyisreals profile on Facebook, View thismommyisreals profile on Twitter, View thismommyisreals profile on Instagram, View harmonyetgraces profile on Pinterest, View thismommyisreals profile on WordPress.org. We would like to show you a description here but the site won't allow us. You dont have to pack the item with tissue paper ad fancy ribbons, which is good but not necessary. Has a case been opened against you on Poshmark? Again, cases can happen from time to time, and are generally not reflective of your success as a seller. A group for anything and everything related to Poshmark! Cookie Notice But the past few months it seems "item not desicribed" return cases are getting out of hand. I got a small post office box, and it has been worth every penny for the privacy & security it provides for both buying (package holding, no having things sit around on my porch) and selling (no one gets my home address). Share. Please consider this as my acceptance of the return and process the return label accordingly. For some reason, she changed her mind before Poshmark even responded and kept the item. In two cases, I wrote down the wrong size in the descriptions. On the web. 23 7 7 bronze . New comments cannot be posted and votes cannot be cast. They also won't refund an item that you just don't want anymore. But if you cant find the product on Google, then youd have to describe it to the best of your knowledge. ETA: Thank you guys so much for the advice and great suggestions! But for the first time, I had to return a Poshmark purchase. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. But if a case opens against you, be professional and keep emotions aside and try to resolve it. Why would a seller risk their business with such dishonesty? You can return items from Poshmark, but only if the item you ordered never arrives, or doesn't match the product description. Thanks in advance everybody ! So such issues do not qualify for a refund. You can change your email address directly through your Poshmark account. In these situations, the resolution is simple; I direct my response to Poshmark: Poshmark Team, I appreciate that the buyer has brought this to my attention. New comments cannot be posted and votes cannot be cast. Since the package is trackable - doesnt the tracking number act as a return address of sorts since the package can be located by usps and they can look it up in their records and see what post office it departed from ? When someone states that you purposely sold them a dirty item, its difficult not to be defensive. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No, an open case wont affect your Poshmark closet. I sincerely apologize for the inconvenience and accept the return. We all know you have 5 business days to ship on Poshmark, but it doesnt mean you have to wait until the fifth day to ship. Poshmark recommends carefully reviewing the photos, description, and item condition before making a purchase. As per returns, the policy states that you cant return any clothing based on your disliking of the fit. There are people who have said they remove it but you are taking a risk of it not getting to your buyer and possibly not being returned to you. 1. Select Done. But without any communication with your buyer, they might lose interest, and change their mind about the purchase. From the left-hand menu, select My Addresses. Thats not the sellers fault, the outfit just doesnt work for the buyer. For more information, please see our Unfortunately, odor is something that can impact your case. I do feel like people like to see a real face as a buyer-- at least I do. The buyer opened a case not too long after receipt. Each of these cases were different, but I always directed my comments towards Poshmark and kept my responses based on fact. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I tried blocking them but the listings still show up. Reply. Yes, the buyer may lay false claims but try to keep your cool. I am attempting to hide the document name from the user by using a folder with appending querystring in the following format: . If this happens, the buyer must ship the item back within a certain period. If you're going to ship late, let the buyer know there'd be a delay, and they would understand. by otrootra. Head over to the Also, share this post on Facebook, Pinterest, Twitter, and other social media outlets. 1. For more information, please see our I indicated medium as the size, included a picture of the tag, but made the mistake of not including the M/L part in the description. How to avoid this: Add a picture of the size on the shoe. The seller then has a period, in which to inspect it. New comments cannot be posted and votes cannot be cast. The day the buyer received it, she claimed it wasn't "long enough". What is a return address? Its difficult for Poshmark to determine whether or not it exists since they can only rely on what each party states. Go to the Poshmark website, and log into your account. If you list an item with flaws, and fail to show pictures of it, or even mention it in the description, then a buyer has every right to open a case against you on Poshmark. Mercari VS Poshmark Which Is Better For Selling Online? There was nothing else that I could have done to prove that this was a legitimate transaction in my view. Returns are not currently offered for: Fit Issues No longer want the item Delayed delivery If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. Once the buyer purchases an item, I follow up with a thank you, stating when their specific item is expected to ship. Yes, stock photos of your listing are great, but without a picture of the actual product, your item may be returned. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. So dont worry about it. Username etc. and our How To Bundle On Mercari (With Pics) And Sell More, How To Sell On Mercari: How Mercari Works For Sellers, 23 Money-Saving Tips For Living On A Budget Without Feeling Poor, 9 Healthy Lifestyle Habits To Live A Happy Life, 12 Craft Business Ideas: Things To Make And Sell From Home, Black picture #3 shows actual color (if thats the case), Like-new condition or worn once or a handful of times, Only flaw is a slight scratch on the toes, see picture #4. Select Edit to edit an address or select Add Address to enter a new address. Questions? step 2 To change your shipping or return address, click on 'Change' next to your address. Abigail Abesamis Demarest is a contributing writer for Insider based in New York. Select Order Not as Described. In it, I included the screenshot of my purchase confirmation. If Poshmark denies the return, the sale will close and the funds will release to the seller. One of the best tips for selling on Poshmark is to open a P.O. Poshmark accepts all major credit and debit cards including: American Express Discover JCB MasterCard Visa You will need to enter your card number, expiration date, and CVV code to process your card payment. Add images that clearly depict the reason for the return and include a description of the return. Please visit jenn_sd and say hello! Interacting with my videos not only helps me out but also makes me smile! This will help keep things professional and keep personal feelings out of it. I've been a faithful posher for over 5 years selling 1,060 items so far. She mentioned it was obviously worn and stained, never washed, and had a very strong, offensive odor. Some sellers might misrepresent an item or hide its flaws. Despite the facts that Poshmark does not include dual size option, and that I included a photo of the actual tag, they stated that I didnt accurately represent the sizing. The seller never disclosed the flaws in the items and claimed they werent there when she shipped both jackets. I also don't use my last name, just an initial, for an extra layer of safety. Go to your account by clicking on your username -> Click on My Purchases -> Select the order you would like to file the return case on -> Click on Problems/Order Inquiry -> Click on Order Not as Described -> You will need to select a reason for the return -> Next you will be asked to provide a description of the issue with the item . 3. Photos are attached for viewing.. And continue to discuss with Poshmark support, and show your pictures or descriptions to back up your claim. Youll never know, the buyer may change their mind and decide to keep the item. Hey everybody. Poshmark listings allow up to twelve pictures, take advantage of it. I have never worn or washed this NWT dress, which was purchased in this condition. Cookie Notice You can put their address as a return address as well. It appears that on USPS click n ship I have to provide a return address in order to print the label. Who has the time to do all of that? ThredUp VS Poshmark: Which Is A Better Closet Cleanout Platform? New comments cannot be posted and votes cannot be cast. What kind of fit is it? Box. Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. Also, as a seller myself, I consider what the seller went through to make that sale, and ship it to me, only to get the gut-wrenching email that the buyer wants a refund. When people shop, theyre excited and counting days to receive their order and start enjoying it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 4. Go to your account tab and then tap on My Address'. Just this week, I sent a wool blend pea coat to a buyer who paid $44. Usps requires all priority mail to have a return address, it's mandatory so they can refuse it. For more information, please see our How to maximize privacy as a seller? Go to the Poshmark website, and log into your account. As a reminder, this subreddit is not an extension of official USPS customer service therefore inquiries by customers may be removed by mods if a question is answered by the FAQ or the post is in violation of our rules. NOW WATCH: What happens when you sleep in your contacts, What is Poshmark? I listed 8 photos in great lighting that showed the condition, every angle, and included the length. My username includes my unique first name and my profile pic is me. It appeared to be completely loose and stretched out, and not the size as advertised. Its unintentional, but it happens. One thing that I always do is confirm the sale. This past month, I had my first return in years. I addressed Poshmark advising that I sold a pre-owned item in good, clean condition, free from excessive wear or staining. 10 pinkwoodgrain 4 yr. ago Thank you <3 2 Select Done. For sales under $15, Poshmark charges a single flat rate of $2.95 and sellers keep the rest. But take your pictures of the item. Archived post. and our Because a buyer can claim that they never saw a picture of the item theyre buying. Learn how your comment data is processed. I'm getting fed up, at least the last 2 " item not as described returns" the buyer didn't damage the items and I was able to resell easily. Select Order Not as Described. Poshmark notes that a buyer can initiate a return if they don't receive their item, or if the item they received doesn't match the description on Poshmark.
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