A wonderful, relaxing vacation at Kaanapali's newest resot! I have forwarded your review to the team for immediate follow up and would be grateful for the opportunity to discuss these occurrences with you. They gave us a complete runaround when we tried to work with them to get out. When we arrived to check in, we we're given our Villa, a one bedroom overlooking the parking garage. Does anyone know what the beach is like? A horrible stay comes to a endSharing our horrible stay experience which I feel like to post on Google reviews as wellA) arrived at airport - we were given a car through offugo In scorching heat it took 2 hrs searching for car, multiple calls to offugo - very uncomfortable start ( as offugo dont have any counter )B) Reached apartment - fridge wasnt working Gas hob - we couldnt figure out to operateI requested maintainence staff but it took 2 hrs wait before anyone turned upFridge wasnt fixed and finally after 3 hrs they replaced fridgeAll this while we were hungry, no food beating our head with maintainence staff instead of vacationingC) second night my daughter caught fever at night, I came to reception , but given blunt answer we dont sell medicinesNo guidance was given to us about any doctor service we can get - which we expect from vacation club being foreigners on their lane ( guidance only )D) Last nail in the coffin as they say - housekeeping disposed off our home remedy medicine/spices which are essential to my blood pressure and my wife skin allergy - they disposed it off as rubbishWhen we returned we couldnt find it , along with some other kitchen stuff - all of that removed as rubbishAs a result our remaining holiday turned into a nightmare as we struggled with our health condition due to lack of our medsE) I had a vacation club gift card - when I tried to use it - reception had no idea how to use it Was standing at reception for 30 min but reception staff was confused and couldnt figure out how to use gift card of Marriott vacation club itselfThis was. Surprising - they still didnt sort it and asked me to leave while they will send me emailOverall horrible experience- I was keen on buying membership but this experience turned ne off , if this is how Marriott vacation experience is like Feed back of our experience, NANEA OCEAN VILLAS--TIMESHARE SCAMVistana and Marriott companyI am a victim of a scam by a timeshare company Vistana Portfolio Services they are part of Marriott and I used to be loyal Marriott customer but no more. Its unsanitary! Our 4 children were in the hotel room waiting for us, so we finally agreed to the smallest package that we were offered so that we could leave and start the vacation that we had promised to our family. 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Call us at: +1 808 662 2800 +1 855 718 5789. The Westin Nanea Ocean Villas, Ka'anapali, 45 Kai Malina Parkway, Vistana Hawaii Tax ID # TA-139-329-5360-01, Lahaina, HI. He turned out to be a valet arking attendant. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. The full service restaurant is not open. They should have offered a win - win by selling us an upgrade or cancelling our initial payment, but decided on neither option. No help was offered or given.They would not help us, cancel us or refund us. Get away from the tourist spots and head to where the locals eat. We found this unacceptable after traveling 4000 miles expecting a better view. Warning: This site requires Javascript to function properly. Property is on or right next to the beach. !We were showing as a corporate account with Marriott which YOUR ADVISOR SAID WAS BECAUSE OF THE VACATION CLUB MEMBERSHIP, WHICH WE PROMPTLY DID NOT RENEW, when I called in and got hold of a rep to talk to.We are certainly not a corporate anything, we own a private timeshare though Marriott! DIDN'T FIND WHAT YOU WERE LOOKING FOR?Tell us a little more so we can add your activity in the future. The pool is safe for kids; in fact this is a very kid-friendly resort. BAD DEAL. Once you experience the villa difference, youll never want to vacation any other way. Cost: Complimentary. Northside Park has something fun for the whole family! They're also applicable regardless of the comment's tone. WE TRUSTED THE MARRIOTT NAME when we signed on here, as we are decades long Marriott Rewards members (including at the Titanium Level) and never once thought that we would get screwed over like we have been here. | Guests can enjoy a Ask 771joans about The Westin Nanea Ocean Villas, Ka'anapali, Ask gyg2449 about The Westin Nanea Ocean Villas, Ka'anapali, The Westin Ka'anapali Ocean Resort Villas, We compared the lowest prices from 5 websites, Marriott's Maui Ocean Club - Lahaina & Napili Towers, We compared the lowest prices from 3 websites, Kaanapali Maui at the Eldorado by Outrigger. We attempted to get out of our contract using the 10-day rescission period, based on the receipt of the final paperwork. Then wanted us to sign a form that we would attend - no go. Let us help you make the most of your trip to Maui. Inu Pool Bar and Grill is open from 11 a.m. to 9 p.m. daily. Travel might only be permitted for certain purposes, and touristic travel in particular may not be allowed. WE DID NOT PAY TO RENEW THE CLUB MEMBERSHIP in 2023. We went to the pool bar as the restaurant was closed. Im not happy. Mahalo, and Be Well. Warning: Your web browser is out of date. Find out how we combat fake reviews. Make the most of your Maui getaway with a vacation package at a Marriott hotel and resort, from the captivating The Ritz-Carlton Maui to Marriott's Maui Ocean Club, rising over the . Explore an array of The Westin Nanea Ocean Villas vacation rentals, including houses, private villas & more bookable online. 3 Resales from $55,000. All lies. Please note: any rate that includes breakfast is for 2 guests only. Turns out, we only had 10 days in New York to rescind the deal and they intentionally lied to us about the length of cancellation. BAD DEAL. As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services. 24 Resales from $7,500, 54 Rentals from $350/night Vistana Signature Network is a registered Exchange Program. Marriott Vacation Club International. A thrilling descent down a famous crater. Jade was also very helpful. Bottom line is there was nothing she could do regarding a cancellation and refund. Vistana Signature Network is a registered Exchange Program. Patient & knowledgeable, informing us of places to go & things to see in Maui. We look forward to your return. This resort is committed to making our facilities, amenities and services accessible to guests with disabilities. WestinNaneaVillas, Front Office Manager at The Westin Nanea Ocean Villas, Ka'anapali, responded to this review. ReadMore, Learn to surf where it was invented. Thank you for your positive review as we strive to be a home away from home to Kama'aina and visitors. Westin Nanea offers furnished villas featuring flat-screen TVs, fully equipped kitchens and washer/dryer. Their idea of advocacy is to point at lines in a 48-page contract that alludes to items that were specifically omitted or misrepresented. Essentially pre-paying for travel was possibly the biggest selling point for us, and we had clearly been lied to. Anyone can write a Trustpilot review. We are STILL LISTED with Marriott as a Club Member, even though WE DID NOT RENEW OR PAY THE DUES! Bringing a pet to the resort will result in a room recovery fee. Our very first vacation with Marriott using our points and it was horrible, they customer service was horrible and a when asked for a supervisor to call me back - no one ever did! This is a time share operation. The best activities fill up quickly. Not so. It looks like the rate you selected is not available. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Situated on 16 acres of Maui's North K'anapali Beach, The Westin Nanea Ocean Villas is designed to provide a relaxing haven replete with culturally inspired programs and authentic Hawaiian experiences. A hui hou! Real-time inventory management and booking software by RealTime Reservation LLC. Villas come complete with like-home comforts, including a fully equipped kitchen, washer and dryer, a separate living and dining area, complimentary Wi-Fi and resort amenities without the resort fees. The Westin Nanea Ocean Villas, Ka'anapali is located between North Kaanapali Beach and the mountains of West Maui. We might be old, but we will go down fighting. At this point I just wanted to get unpacked and get a shower after a long trip! How they lure you into these presentations is with promises of gifts, and telling you that the meeting only lasts about 90 minutes. We were then brought to an additional area to go over our registration. It quickly turned into a sales pitch to book a further meeting. Checkin:4p.m. | Resorts in the United States, U.S. Virgin Islands, and Puerto Rico. Make a splash with our stunning outdoor pools, five hot tubs, a waterslide, waterfalls, and a childrens area. They sell the package but then never answer the phone to actually book the dates! This was a huge burden both emotionally and financially. This property has only been open for a few weeks so while I'm only giving the property 3 stars at the moment I think there is room for improvement once everything is up and running and they have more and better trained staff. I was able to spend the night here with friends in town and I must say it was excellent. Your positive review will surely put a smile on their faces. If you're traveling for work, we'll sort the most popular See more discussions in the The Westin Nanea Ocean Villas forum . Taxes and fees that are shown are estimates only. All in all, we can't recommend Westin Nanea Villas now. ), Individuals who are exercising outdoors, including running, biking, and swimming and who are able to socially distance while doing so. Checkout:10a.m. There is also a whole load of hidden fees that were never disclosed to us, nor do we understand their purpose, other than to take more of our money. The world-renowned Road to Hana reveals the beauty of Maui around every turn, including the Maui Garden of Eden and the towering sea cliffs of Hamoa Beach. Our Westin Concierge is available to assist and arrange anything you may need during your stay. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. ReadMore, The ultimate descent from the top. The maintenance fees for a week we purchased years ago costs us $222 for a single night stay. 45 Kai Malina Parkway, Vistana Hawaii Tax ID # TA-139-329-5360-01, Lahaina 96761 , Hawaii, USA There is only one pool although multiple spas and splash areas will be built. 371 Rentals from $421/night Mahalo for taking the time to provide us with your review. Savor a taste of Maui at our award-winning restaurants ranging from a relaxed upscale culinary experience celebrating the farming and fishing culture to a spectacular pool bar with breathtaking views serving local island favorites. I also had a MVC Supervisor tell me there are no plans to convert and/or combined the points. Get inspired to explore the sea and swim with Kealohi. We have reached out to the company multiple times via phone and writing and have received zero help or movement towards resolution of multiple issues. We had a timeshare interest on this property that we occasionally used and it was affordable, but in Dec. 2019 my daughter was travelling without me, and was approached and offered a complimentary dinner certificate to go to an owners update meeting. My last stay was this pact Jan and heres what happened. We look forward to being your home away from home at The Westin Nanea Ocean Villas for years to come. Location: Main Pool Honua Kai Resort & Spa is the perfect spot for the entire family to relax. In fact many dishes and the salad bowl still had food in them.My wife felt embarrassed to once again call housekeeping. The most helpful contributions are detailed and help others make better decisions. We were told.to come back in 15 minutes to check. Im sharing our experience because people need to be made aware of their deceptive sales tactics and fraudulent sales presentations. Good food but terrible service!!! I WAS NOT ALLOWED TO CONTINUE TO HOLD. At no point during any of our contract signings, were we ever informed of the rescission period, nor did we sit down and review the real cost of the loan with our Sheraton agent. The Westin Kierland Villas 15620 North Clubgate Drive, Scottsdale, Arizona 85254, United States Phone: 480-624-1700|Check in: 4 p.m. |Check out: 10 a.m. 74F / 24C Announcements|Resort Policies|Accessibility Resort Info Resort Toggle MenuResort Menu Overview Photos Villas Activities Amenities Dining Maps Purchase Community Overview Photos Villas Their salesmen told us buying a timeshare was an investment where we would be generating a profit! We did enjoy our stay and it is right on the beach and close to restaurants and attractions. The Westin Nanea Ocean Villas, Ka'anapali is a vacation ownership beach resort located in Lahaina, once the royal capital of Maui Loa. All lies, and they clearly have a method to frustrate anyone that objects. You will be subject to the third partys terms and conditions and privacy policy. My team members and I are truly local experts. Exclusive on-site provider with the only homes meeting the AAA four diamond designation at Honua Kai since 2012. What really makes us mad is that we are retired and now our maintenance fees are more than the taxes on our home which is crazy. That seemed strange as there seemed to be almost o o e else around. Ate at the pool bar. Repair, Remodel, REO 6902 East Greenway Parkway, Phoenix-Scottsdale, Arizona , 85254, USA. At your convenience, we kindly ask for you to call our main hotel line and ask for the Manager on Duty. Get an up-close look at untouched beauty. This material is intended to encourage the sale of all-villa resort interests classified by state legislation as timeshare sales.
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