"Travelling by bus is really safe - we are still carrying out enhanced cleaning of shared surfaces; using a long-lasting antimicrobial protective coating which is certified to kill Covid - even between cleans; and our cleaners are still jumping on buses at key interchanges, town centres and bus stations. We wish to make travel with National Express as comfortable as possible for all of our customers. Commuters have been warned of changes to the National Express West Midlands bus timetables across Birmingham, Solihull and the Black Country from this weekend. Your Ticket is our property and shall be returned to us on request. This includes liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation. We therefore recommend that a passenger wishing to travel in their wheelchair makes a booking at least 36 hours in advance of when they wish to travel through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to give us time to carry out these checks. National Express is the market leader in the West Midlands . The remedies listed above shall be your sole remedies in circumstances outlined in this Condition 9.2 and, except as provided in this Condition 9.2, we shall not be liable for any loss, damage, liability, cost or expense suffered or incurred by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us. Some journeys from Northfield will terminate in Hawkesley. Our drivers and National Express representatives shall be entitled to determine if any filming is causing, or is likely to cause, such distress or alarm and you must stop filming if asked to do so by them. If we take any of the actions in consequence of your bad behaviour specified in this Condition 12 or you are refused travel in the circumstances specified in this Condition 12, we will not be liable to you for any loss, damage, injury, inconvenience or cost that you suffer or incur as a result. Please remember that appeals must be raisedwithin 21 daysbeginning the day after thenotice was issued. Official account for National Express West Midlands buses. All journeys on Sundays and some on weekdays will still run to Walsall (as service 77A). Lines open 8am-10pm 7 days a week. where a certain proportion of the seats on a service are allocated to the third partys customers)); Ticket means any ticket, including E-Tickets and M-Tickets, issued by us, or on our behalf, which evidences our agreement to carry or arrange for the carriage of any person on a Service; Ticket Machine means a ticket machine which is located at one of our National Express Stations or outlets which can be used to purchase a Ticket or print off a Ticket that has already been purchased; we, us and our refers to National Express Limited, a company registered in England and Wales, with registered number 00232767, and whose registered office is at National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD, trading under the following trade name: National Express; Working Day means a day, other than a Saturday, Sunday or bank holiday, on which the clearing banks in England and Wales are open to the public for the transaction of ordinary business; you means the person purchasing a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket. By purchasing a ticket, and/or by travelling on our Services, you accept these Conditions and any Special Conditions applicable to your Ticket and agree to comply with them. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. Such stops are shown on our published timetables. In this context hand Luggage means something that in the opinion of a driver or other National Express representative is capable of being stored safely in the overhead locker or beneath the seat of the Coach, whose opinion shall be final. For service updates and diversions follow us on twitter. For these purposes, we refer you to the Ombudsman Services of The Brew House, Wilderspool Park, Warrington, WA4 6HL (the ADR Entity). Birmingham & the Black Country nxbus.co.uk Joined June 2011. If you have to change from one Coach to another you will be responsible for transferring yourself and your Luggage and other items of property between Coaches, unless other arrangements have been made in advance including those made by passengers who have pre-booked assistance. Call our team For timetable information and general enquiries call our contact centre on: 0121 254 7272 Lines are open Monday to Friday, 8am - 6pm. Furthermore, we reserve the right to refuse travel, either on a one-off or permanent basis, to anyone who has failed to comply with this Condition 12 or who we consider to be a nuisance or danger to our passengers, customers, drivers or National Express Representatives. In these Conditions, the following words shall have the following meanings: Brexit means the UK leaving the European Union; Child Ticket means a ticket for travel on a Service for a child who qualifies for a discounted fare in accordance with Condition 4.3 or Condition 4.4 (as applicable); Circumstances Beyond Our Reasonable Control means any circumstances which have an impact on our (or any Partner Operators) ability to provide the Services in accordance with these Conditions or any applicable Special Conditions, which are beyond our reasonable control, which shall include (without limit): war or threat of war, terrorism or threats of terrorism, riot or local disturbance or unrest, accidents or other incidents on or affecting roads, adverse weather conditions, fire and/or damage at a Station, unplanned fire alarm or other evacuation of a Station, actions by or compliance with the requests or recommendations of the Police, HM Customs or any other Governmental or Law Enforcement authority, vandalism, cyber-attack, unforeseen traffic delays or congestion, road works, strike/industrial action, problems or delays caused by other customers or passengers, breakdown or technical problems with a Coach (where not caused by our fault or negligence), pandemic or epidemic viruses or illnesses of any description,bankruptcy, insolvency or cessation of trade of any Partner Operator or other supplier used by us and any circumstances that we reasonably consider could affect passenger safety; Coach means the coach, bus or other passenger carrying vehicle or other means of passenger transport provided by us, or any other carrier, on which you are travelling in respect of a Service; Contract means the contract between us and you for the supply of the Service, which shall be in accordance with these Conditions and any Special Conditions which apply to your Ticket; E-Ticket means a Ticket which can be purchased online, on our mobile app, over the telephone from our contact centre, or through one of our authorised ticket agents and which will be sent to you by e-mail. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. If the select your seat option is not available on the new Service you will be entitled to a refund of your seat reservation fee in accordance with Conditions 9 and 10. fail to produce your Ticket for inspection when asked at any point during your Journey; do not have sufficient battery or signal on your mobile phone or other electronic device to display your E-Ticket (if you have not printed this) or M-Ticket when asked at any point during your Journey. If your ticket is not a Swift or nNetwork ticket, contact the operator for a refund. Please remember that appeals must be raised within 21 days beginning the day after the notice was issued. (c) Administration Charge: We will be entitled to charge a reasonable administration fee plus an excess fee (if applicable) for making, changing, or amending a reservation for a particular Service. Call one of these numbers for help: You can only get a refund on a Swift ticket if you register your card online. Subject to Conditions 9.5 and 9.6 our maximum liability to you for any loss, damage, liability, cost and expense, whether in contract, tort (including negligence), for breach of statutory duty or otherwise, arising under or in connection with the contract for your carriage on our Services shall not exceed: (a) where Regulation (EU) No 181/2011 applies and we cause loss of or damage to any wheelchair, other mobility equipment or assistive device, the cost of replacement or repair of the equipment or devices lost or damaged; (b) 500 in relation to all and any loss or damage to Luggage or other items of property which is not covered by Condition 9.4(a); (c) the greater of (i) the cost of your Ticket received by us or (ii) 1,000, in relation to all other losses, damages, liabilities, costs and expenses not covered by Condition 9.4(a) or Condition 9.4(b). Where such transport involves coach travel provided by third parties we recommend that you allow at least 90 minutes between the Service scheduled arrival time and the scheduled departure time of the third party coach. 3rd year medical student, hating this course. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. Simply place your free travel pass on the reader and if you want to pay with cash, put 1 in the cash chute. Unaccompanied children under the age of 14 will be refused travel. Paid child fare on train, getting done for fare evasion? (ii) cancel the Ticket, and allow you to claim a refund of the full amount of the fare and any seat reservation fee if no portion of the Ticket has been used, or, if the outward part of a return Ticket has been used, 50% of the fare and any seat reservation fee for the return Journey. (iii) Subject to availability only - 2 medium suitcases may be carried each measuring no more than 70cm x 45cm x 30cm and weighing no more than 20kg, free of charge, instead of 1 large suitcase. If we change your Service after you booked your Ticket and pre-selected your seat, you will have the opportunity to select a seat on the new Service provided that the select your seat option is available on the new Service. We shall be entitled to subcontract the operation of all or part of the Services to any partner operator. Join the 2023 TSR All Day Revision Thread! Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. IP12 1BL. (c) If you purchase an M-Ticket, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and it is your responsibility to check at the time of receipt that the text message on your mobile phone screen shows the correct date and time for your Journey. (b) You acknowledge that where you are carried by a Partner Operator for the whole or any part of a Journey, you shall owe your obligations under Conditions 4, 5.2(c), 5.2(f)(i), 6.1, 6.3, 6.4, 6.6 to 6.11 (inclusive), 6.14, 7.2, 7.3, 8.2(b), 11.1 to 11.4 (inclusive) and 12 and any Special Conditions to that Partner Operator as well as to us, and that Partner Operator shall be entitled to the benefit of any rights, remedies or limitations of liability which we have set out in such Conditions and Special Conditions as if they were a party to them. Modern slavery statement. Additional information: X4 has 46 stops and the total trip duration for this route is approximately 42 minutes. (a) You may not board or leave a Service except at the start, or finish, point of your Journey, save for any mid Journey breaks and ill health breaks permitted under Conditions 6.10 above or Condition 6.12 below, or unless permitted by Condition 6.11(c) below. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. Make an Appeal If you have been issued with a Penalty Fare Notice, choose the correct rail company below to start your appeal. BUS USERS across Coventry will be among those affected as National Express West Midlands bus drivers start an indefinite strike from today (Monday, March 20). Commuters, students, schoolchildren, shoppers, people needing to get to hospital and medical appointments and others could struggle getting to where they need to be. (e) Return of your Ticket: When making your claim for a refund, you must return your unused Ticket (or the portion of your unused Ticket) to us. Or click 'Manage cookies' to learn more. Additional infants aged 0-2 must be paid for. You can pay your fine via these methods at any time. 1-50. Coachcards are not valid on European Services. Youll need to get a new card if you want to use Swift again. We strongly advise that you do not bring large valuable items onto the Coach as hold Luggage. Bus 935 provides an alternative between Streetly and Walsall. This documentation includes: (b) authorisations and permits which you are required to have to enter, remain in and leave the countries from, through or to which you are travelling, including a valid passport and any required visas, and. Additional information: 87 has 55 stops and the total trip duration for this route is approximately 68 minutes. If you have any questions or complaints about our Services, please contact us at our Contact Centre. If you do travel on any Service without a valid Ticket, you must leave the Service when asked, and we will be entitled to remove you from the Coach if you refuse, unless you immediately purchase a valid Ticket for your entire Journey (subject to availability of a seat for your entire Journey) and you pay: (i) the applicable fare as specified by the driver of the Coach or any National Express representative for the Journey which you are making; plus. Something went wrong, please try again later. READ MORE: West Midlands tram repairs could last beyond Christmas as frustration boils over. Please note, you may be required to show proof of age at any point during your journey. Bus 934 provides an alternative between Barr Beacon and Walsall. Your refund will be calculated from whichever is the later of: When you get a refund, your Swift card will be blocked. (b) If you wish to amend your Ticket: Please refer to Condition 3.5. The number 77 bus between Walsall and Sutton Coldfield: Most journeys will run between Sutton Coldfield and Streetly (Hardwick Arms) only and will no longer serve Walsall. with no other time(s) specified thereon) three months from the date of outward travel. If we delay enforcing these Conditions, or any Special Conditions that apply to your Ticket, including by delaying asking you to comply with them or taking steps against you for non-compliance with them, this will not prevent us from enforcing them against you later in respect of that or any other non-compliance. Passengers who do not allow the recommended time between Service arrival and third-party service departure times do so at their own risk and we shall not be liable for any additional costs or losses you incur as a result unless caused by our failure to provide the Service with reasonable skill and care. (ii) You are also allowed to take onto a Service, free of charge, one small piece of soft hand Luggage measuring no more than 45cm x 35cm x 20cm. This means we may not be able to transport wheelchairs, even if they can be folded, where assistance equipment or auxiliary aids mean they cannot be safely stored in the luggage hold or where their weight means they cannot safely be lifted into and out of the luggage hold. Entry refusal on a bus by driver. Last month National Express West Midlands announced that all 1,600 of its buses now take contactless debit card payments. As our storage facilities are limited we may only hold on to left or lost Luggage or other items of property for 28 days, after which time we reserve the right to dispose of it in any manner we consider appropriate. This year's appeal is bigger and better than ever - because we have teamed up with our partners at #Toys4Birmingham, including Thrive Together Birmingham, the Birmingham Playcare Network, the Edgbaston Foundation and Birmingham Forward Steps. Our drivers and staff are unable to dismantle or reassemble mobility scooters. Depending on the facts of your case, we may or may not have regard to any process followed by, or recommendations of, Bus Users UK. (d) a reference to writing or written includes email. You must make Your Ticket and any such reservation number available for inspection by the driver of your Coach or any National Express representative at any time they request. (a) Travel without a valid Ticket: You will be considered not to be travelling with a valid Ticket if you: For the avoidance of doubt, this is a non-exhaustive list of circumstances in which you will be considered to have travelled without a valid Ticket as other circumstances may also show this to be the case. (e) Cancelling or changing your pre-selected seat: (f) Our right to change your pre-selected seat: (g) Special assistance passengers: We will endeavour to provide a seat that is appropriate to the needs of any passengers requiring special assistance at no additional charge to the Ticket fare. You may still use the toilet facilities onboard the Coach but must refit your seatbelt immediately upon returning to your seat. You may also use this page to check the status of your appeal. (c) Wheelchairs, mobility scooters and pushchairs: Folding wheelchairs, dismantled mobility scooters and folding pushchairs/buggies will be carried free of charge in the hold where these comply with Condition 7.2 or, in the case of buggies/pushchairs, they do not exceed 20kg in weight. Where possible, small valuable items should be carried on your person and important papers and instruments should be kept in a bag, fitted with a lock as you see fit. (lines open 8am - 8pm 7 days a week). You can also donate cash, which will go into a fund held by a charity partner to use to plug gaps or buy specialist toys for children with additional needs. Passengers aged 60 and over are entitled to receive a small discount on European journeys. Check your Swift Card number before asking for a refund. These Conditions, and your contract with us, are governed by English law and you and we can bring legal proceedings in respect of your contract in the English courts, save that if you live in Scotland you or we can bring legal proceedings in respect of your contract in either the Scottish or the English courts. Id like to remind customers in Birmingham, Solihull and the Black Country to check our website for up-to-date information on the new times for their bus. You may film for personal or private purposes provided that such filming does not cause, and is not likely to cause, distress or alarm to any driver, National Express representative or any other customer or passenger. National Express West Midlands carries over one million passengers every day, making it one of the largest bus operators in the UK. Carriage and assistance of wheelchair users & users of mobility scooters is provided in accordance with our published code of conduct, titled Disabled Code of Practice which is available upon request from our Assisted Travel Helpline or at www.nationalexpress.com. We will not be liable to you for any act or omission of any other customer or passenger on a Coach or at a Station. Where such transport involves air travel we recommend you allow at least 180 minutes between the Service scheduled arrival time and your flight departure time or such longer period as may be recommended by your airline or the airport from which you are travelling and you should contact the airline you are flying with and the airport you are flying from to confirm if a longer period is recommended. The refund wont be the exact amount left on your pass. However, if you are a passenger wishing to travel in your wheelchair and you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. (b) What happens if you take prohibited items: If you take any prohibited item onto any Coach, we will advise you that they are prohibited, we will remove them from the Coach and the driver will give you a reasonable amount of time, based on timetable of service, to either dispose of the item or make alternative arrangements for the item's transportation. Note: Calls to this number cost 3p/minplus your telephone company's access charge. * Before you go, please check out our Christmas Brumwish appeal here . For the avoidance of doubt, making a claim for a refund does not guarantee that we will issue a refund, as refunds are only payable in the circumstances described in Condition 10.1 above. (a) Changes to and/or Cancellations of Services: We will run our Services using reasonable care and skill. That is an ongoing process, overseen by Head of Zero Emission Implementation Vic Duddy. 87 (Birmingham) is operational during everyday. Policies & statements. Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. (a) No liability if you have no reservation: If we cancel or withdraw a Service before it has commenced, and you do not have a place reserved on it, we shall have no liability to you or any third party. Report anti-social behaviour on public transport, Report a problem with a bus stop or park and ride, your train is delayed by more than 15 minutes, you don't need your season ticket anymore, you have Swift pay as you go credit you don't need, you leave your train season ticket at home and have to buy a daily ticket, Direct Debit tickets - unless your train is delayed, tickets you've bought on the bus, train or tram for travel on the day, bus or nNetwork season tickets valid for less than 4 weeks, West Midlands Combined Authority Corporate Travel Scheme - call 0345 303 6760, National Express Corporate Travel Scheme - call 0121 254 6363, a covering letter with your name and address, valid for 7 days and has at least 3 days left on it, valid for longer than 7 days and has at least 7 days left on it. We will carry your Luggage on and subject to these Conditions and any applicable Special Conditions. (a) a reference to the singular shall include the plural and vice versa; (b) a reference to a statute or statutory provision is a reference to it as amended, replaced or re-enacted from time to time. Local Bus Services | NX Bus West Midlands Single ticket offer extended! Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. Birmingham, UK You will be entitled to a refund either where: (i) you have cancelled your Ticket and you are entitled to a refund under the Special Conditions which are applicable to your Ticket; or. Contact us Back to top Cash fares - Faretables. Looking for online college/courses to help me prepare. National Express bus drivers and engineers in the West Midlands, organised in Unite the Union, have won an astonishing 16.2% pay deal, after waging an all-out strike in defiance of management intimidation and union busting. Copyright The Student Room 2023 all rights reserved. (a) Immigration checks: Where a Coach is required to stop at any immigration, passport or customs check-point, the Coach will wait for a reasonable period to enable all normal checks to be carried out, However, the Coach will not be obliged to wait for any passengers who are detained or delayed for any reason and will be entitled to depart after that reasonable period leaving any detained or delayed passengers behind. Call or get in touch online Official University of Brighton 2022 Applicant Thread, Got Caught Bus date dodging but with a twist, University of Portsmouth Accommodation 2021. roundabout n then into bus lane during operation hours?? Now you can enjoy convenient local bus travel when you arrive in Birmingham and take advantage of great offers too at www.nxbus.co.uk. We use cookies to help you with journey planning and relevant disruptions, remember your login and show you (b) Rubbish: You must take your rubbish with you when you leave the Coach. if it is an open return Ticket (i.e. Your Ticket remains our property at all times. None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. An absolute maximum of three chargeable items of Luggage may be taken in the hold (maximum 5 overall) subject always to space being available and the charges having been paid and our agreement to carry the same. Bus. You should check all your Luggage or other items of property at the time of disembarking a Service for any damage and notify the driver or a National Express representative at the time of discovering such damage or, in any event, within 24 hours of the end of your Journey by calling us on 03717 818181. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. (a) You must wear the seatbelt provided at all times whilst seated on the Coach during a Journey (as this is required by law and for your own and others safety). Where the select your seat option is available for: (i) the particular Service on which you wish to travel; and (ii) through the sales channel that you are using to make your booking, you may, subject to availability, select a particular seat on that Service. Please ensure that the details you enter are accurate and match those on the Notice. To get a refund on multi-day tickets, you must have at least 5 day tickets remaining on the card. (b) Selecting a seat: If the select your seat option is available to you, you will be given the option to pre-select a seat on your Service as part of the booking process at the time of your original booking, but you will also have the opportunity to pre-select a seat through our website at www.nationalexpress.com/myaccountup to 24 hours before the departure time of the applicable Service, in each case subject to availability and only where you had the option to pre-select a seat during your original booking. (a) Connections with other National Express Services: We recommend that, when you book Tickets on more than one National Express Service, you allow at least the minimum connection time between those Services as specified in our timetable (as published from time to time). There will be no change to the route of journeys running to and from QE hospital.
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