I tried to include any details that someone might find relevant, but as a result it is still a very long post. type of user mapping: For example, to view all user controller with the best connectivity. We noticed that only 5 to 6 logon events can be seen on 8 July. *As based on the error DOMAIN\*PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.x.xxx to activate DCOM server. As discussed one of my colleagues will join the session. you have a single domain, you need only one group mapping configuration because you dont have to update the rules whenever group membership Ensure that the primary Setup Agentless User Identification in GUI, 3. Manage Access to Monitored Servers. . October 24, 2018 by admin. Enter a value to specify a custom interval. The member who gave the solution and all future visitors to this topic will appreciate it! Also, the article uses the word "agent" 19 times. Identify your For example, This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business . Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, map users into groups in a multi-forest AD design. Is it possible for you to upload the event logs in the case note? It happens on a Palo Alto firewall that over time you notice that the 2020-01-21 12:24:19.781 +0900 INFO . policy-based access belong to the group assigned to the policy. I have followed ALL of the instructions, including that verifying the service account is in the Distributed COM Users, Event Log Readers, and Server Operators groups. Deploy Group Mapping Using Best Practices for User-ID. show user server-monitor statistics command shows the status for all four domain controllers as connected. As I could not find any event logs been generating , could you please check from the other side why the event logs are not generating for logon event. Learn best practices for connecting to directory servers However, all are welcome to join and help each other on a journey to a more secure tomorrow. Palo Alto Networks Predefined Decryption Exclusions. . with an LDAP server profile that connects the firewall to a domain CIMV2 permissions: I think the consultant and I actually missed this, case owner #4 caught it later. EDIT: I have resolved my issue adding this in case someone runs into the same issue I did. To create a custom group that is not already available in your 1. I think I figured out the issue with the event logging. The issue can occur even after several days after the account has been added. 7/13/2022 7:22 AM This was where TAC started trying to leave pointless comments so that the case status would be Awaiting Customer Response while the ball was in their court. I may have to engage [Consultant] to give me a hand with this, but before I do can you tell me explicitly what you're looking for? A user may add a new group mapping or existing group mapping information in afirewall, which is working fine,but later itshows group mapping on the web interface of the firewall that includes a list not via CLI commands, "show user group name < group name >. Palo TAC advised me to find Event Viewer IDs 4624, 4634. . This article helped me track that down: Audit account logon events not working on Domain Controllers (microsoft.com). Also make sure your windows firewall is allowing access. However, all are welcome to join and help each other on a journey to a more secure tomorrow. App Scope Threat Monitor Report. Before using group mapping, configure a Primary Username for Specify the Primary Username that identifies users in reports Im assisting customer with migration from Agent to Agentless UserID. # exit. I'm seeing the same thing on all 4 DC's. 5/18/2022 12:42 PM TAC case owner #4. you can try to refresh the group-mapping: refresh: debug user-id refresh group-mapping reset: debug user-id reset group-mapping if it does not work, also you ca try to refresh the user-ip-mapping agent: I feel like TAC was stalling. each user. 6/10/2022 1:34 PM - TAC case owner #4. Change), You are commenting using your Facebook account. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) or by a User-ID Agent that is configured to proxy the firewall LDAP queries. >debug user-id refresh group-mapping>. 6/21/2022 9:28 AM Me, becoming slightly more proficient with the CLI because at this point my consultant has realized that TAC doesnt know what theyre doing and spending days or weeks finding a time that works for the 3 parties to meet is a waste of his time and my money. Accessing by CLI to my Palo Alto firewall, configuration mode, I saw debug user_id query failed packets sent back to my controller, so I run in enable mode command "debug user_id reset server . https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClFQCA0&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 17:27 PM - Last Modified01/04/23 20:19 PM. This is the only domain I have experience with, so I don't know how these policies are supposed to act. I also tried it from the CLI because I'm not totally sure what the article is asking me to do. Do you mean logon event? . We have a windows server setup for user-id agent. Use the following commands to perform common, To see more comprehensive logging information the Include list for one group mapping configuration cannot contain Below are three examples of its behavior: View the initial IP-user-mapping: Where are the domain controllers located in relation to your server in each domain/forest. Each with a pair of Domain Controllers and an HA pair of PA-220s. changes. Retrieve User Mappings from a Terminal Server Using the PAN-OS XML API. If you're on 8.0 or later, User-ID logs are just on the Monitor tab, under Logs. Logon and Logoff, respectively. https://live.paloaltonetworks.com/t5/customer-resources/support-pan-os-software-release-guidance/ta-p/258304. For Palo Alto Networks that support multiple virtual system, a drop-down list (Location) will be available to select from. Microsoft Windows [Version 10.0.17763.3046]. Are the directory servers and domain controllers in different Eventually I noticed that every time I would make a change to the Default Domain Policy that several Event ID 4719s would show up (and always an even number of them). 3. Palo Alto Networks User-ID Agent Setup. The consultant entered the most detailed TAC case I'd seen. So I turned the former on, but didnt see any additional logon events in the security log. I ran the following commands and will drop the results in the case files: https://live.paloaltonetworks.com/docs/DOC-5662, https://live.paloaltonetworks.com/t5/general-topics/user-id-debug-logs/m-p/68836#M40069. I've also set and verified the Enable Account and Remote Enable CIMV2 WMI security settings. >> Installing Microsoft's June 8th 2021 security patches related to CVE-2021-26414 is generating errors on Domain Controllers. Follow commands below as a workaround. x Thanks for visiting https://docs.paloaltonetworks.com. To verify which groups you can currently use in policy rules, use 5/21/2022 12:05 AM Me, becoming frustrated after 3 months. For more information, please see our Thanks for joining the call and also for sharing the TSF file Issue was because my AD servers are in a security zone and I needed to add a security policy that allowed the management IP address of the Palo into the AD Zone. We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent <userid/ all> >>debug user-id reset group-mapping. This command will fetch the entire group mappings once again. 4. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClVtCAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 19:20 PM - Last Modified07/29/19 17:51 PM, all/group-mapping-name . The output below indicates group mapping is not functional. View mappings learned using a particular To refresh the user-ip mappings from the agent, run the following command: admin@anuragFW> debug user-id refresh user-id agent LAB_UIA LAB_UIA all refretch from all user-id agent <value> specify one agent admin@anuragFW> debug user-id refresh user-id agent LAB_UIA mark agent LAB_UIA (1) for refetching all Reset user-ip agent PAN-OS Web Interface Help. I will check that and let you know the update. 2. Thank you uploading the requested output! directory service (such as Active Directory or an LDAP-based service In the left pane, select SAML Identity Provider, and then select Import to import the metadata file. My guess would be that some windows update did it. Prior to 8.0, turn on debugging in CLI debug user-id log-ip-user-mapping yes and then show the log show log userid show user group list. After you refresh group mapping, you will get below output. The TL;DR of it all is that my Advanced Audit Policy Configuration was overriding the Local and/or Domain Audit Policies. If the above command does not list the user, run the additional two commands: >debug user-id reset group-mapping >. usernames as alternative attributes. Then the second half of them would say Success removed, Failure removed. Ensure the group mapping configurations do not contain overlapping many directory servers, data centers, and domain controllers are Because GlobalProtect requires users to authenticate with their credentials whenever there is a change in network connectivity, device posture . Include or Exclude Subnetworks for User Mapping. Please attach the ping responses to the case. users in the logs, reports, and in policy configuration. 1. Is there any way to manually sync the LDAP Group Mapping/User Identification in Palo Alto? a group that is also in a different group mapping configuration. use the same base distinguished name (DN) or LDAP server. We have to take debugs log , can you please let me know your maintenance window, so that we can take the debug logs. 5. 1. Change the Key Lifetime or Authentication Interval for IKEv2. We have a windows server setup for user-id agent. Scan this QR code to download the app now. The Audit Policy had "Success, Failure" set for "Audit logon events", but not for "Audit account logon events", so I set that to Success, Failure as well. Once that was added, I get a connected status in Server Monitoring and User ID mapping is now working. As per the security event I could not see the logon event for 14 and 15 July. This command will fetch the only delta values or the difference. This document also says that user-ID reads 4 total: Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks. Some to the LDAP server, use the, To ensure that the firewall can match users to the correct policy We checked the permissions allowed to the user groups in the AD. C:\Windows\system32>wmic /node:R03563 computersystem get username, [my_username]@PA-220-Secondary(active)> show user ip-user-mapping ip 192.168.xx.xx. We are not officially supported by Palo Alto Networks or any of its employees. a particular User-ID agent: View mappings from a particular type of Reset the Firewall to Factory Default Settings. determine the optimal. It has worked at this location for quite some time. Enter a Name. App Scope Change Monitor Report. so I'm sure I'll do something weird or wrong here. you can also try resetting/clearing mapping if you need to manually refresh all the mappings (if the automatic update is failing or during troubleshooting) > debug user-id reset group-mapping all > debug user-id refresh group-mapping all > clear user-cache all > clear user-cache-mp all Tom Piens Also, please check if you have given the below permission on the AD for the users. AlgoSec rates 4.5/5 stars with 141 reviews. Click Accept as Solution to acknowledge that the answer to your question has been provided. Attachments questions to consider are: How Find a user mapping based on an email address: show user email-lookup base "DC=lab,DC=sg,DC=acme,DC=local" bind-dn "CN=Administrator,CN=Users,DC=lab,DC=sg,DC=acme,DC=local" bind-password acme use-ssl no email user1@lab.sg.acme.local mail-attribute mail server 10.1.1.1 server-port 389 labsg\user1, Refresh SSH Keys and Configure Key Options for Management Interface Connection, Set Up a Firewall Administrative Account and Assign CLI Privileges, Set Up a Panorama Administrative Account and Assign CLI Privileges, Find a Specific Command Using a Keyword Search, Load Configuration Settings from a Text File, Xpath Location Formats Determined by Device Configuration, Load a Partial Configuration into Another Configuration Using Xpath Values, Use Secure Copy to Import and Export Files, Export a Saved Configuration from One Firewall and Import it into Another, Export and Import a Complete Log Database (logdb). 3. I guess I should always try that prior to asking for help because I know last time I asked for help that fixed a weird issue I was having (different office/firewall though). Specify the LDAP server profile (configured in step 1) in the drop-down list under the Server Profile tab. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) or by a User-ID Agent that is configured to proxy the firewall LDAP queries. *PAUSERID is our User-ID service account. in separate forests. They also say to don't use the integrated agent if your user count is over 1000, or more than 10 DCs. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Yes the configuration is for both the agent and agentless user id. . Try installing the agent somewhere. View all User-ID agents configured to send We've been using WMI monitoring with the integrated agent, but of course Microsoft's recent patches is causing a ton of DCOM errors and soon won't work anyway, so we want to switch to WinRM-HTTP with kerberos. Configure User Mapping Using the PAN-OS Integrated User-ID Agent. Please check 4624 - logon and 4634 -log off event. Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. Filter by an IP address that you've seen the issue on. sections describe best practices for deploying group mapping for View all user mappings on the Palo Alto Networks device: > show user ip-user-mapping all Show user mappings filtered by a username string (if the string includes the domain name, use two backslashes before the username): > show user ip-user-mapping all | match <domain> \\ <username-string> Show user mappings for a specific IP address: > I did manage to cut out some fat though. 3. TAC punts, telling me my PAN-OS is EOL, forces me to update to 10.1, murdering my CPU and commit times. Setup AD user system account with rights according to implementation guide for WMI integration, - followed https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, - tested WMI access using WBEMTEST tool (https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG), 2. on-premises directory services. Bootstrap the Firewall. To view group memberships, run the show user group name <group name> command. As you have mentioned that the DCOM errors are not visible now after configuring WinRM-http. Also, I've never posted on Reddit because I'm not that kind of creep, (I'm a different kind.) Like on the domain controller? This document describes how to configure Group Mapping on a Palo Alto Networks firewall. Do you just want all the security events? However, all are welcome to join and help each other on a journey to a more secure tomorrow. We checked that all the GP user are able to see users. I get the following errors, showing it's not connected to my domain controller: Directory Servers:Name TYPE Host Vsys Status-----------------------------------------------------------------------------[AD Server FQDN] AD[AD Server FQDN] vsys1 Not connected[AD Server 2 FQDN] AD[AD Server 2 FQDN] vsys1 Not connected, 2021-04-26 10:56:46.639 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b. authentication service: For example, to view all oldmanstillcan808 2 yr. ago https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClR1CAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 18:50 PM - Last Modified12/15/22 20:59 PM, show user user-id-agent config name, Use the scroll bar to view the latest logs, debug user-id reset user-id-agent. User ID to IP mapping stopped or intermittent : r/paloaltonetworks by MustBeBear User ID to IP mapping stopped or intermittent Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. End Users are looking to override the WMI change . Retrieve only the groups you will use in your, Evaluate how frequently groups change in your directories to 3. After the reset also it did not work. The first half were saying Success Added, Failure added or just Success Added. For deployments where your primary source for group mappings CLI commands to check the groups retrieved and connection to the LDAP server: Note:When multiple group-mappings are configured with same base dn or ldap server, each group-mapping must include non-overlapping groups i.e include group list must not have any common group. Does this also apply to agentless user-id? Palo Alto Networks recommends GlobalProtect as a best practice solution for User-ID. Hope you are doing well. Yes. Once I defined logon auditing in the Advanced Audit Policy Configuration audit policies, I started seeing a lot more logon events. Are all the AD's pingable? and other sources of user information to create group mappings for i have a problem on setting up user id group mapping, i can pull users, but not groups, i see 0 groups pulled, also i noticed even users when i try to use them in a security they are not being populated there, i followed all palo alto KB articles troubleshooting no luck.
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