Please send your order number and details to us at customerfirst@fanatics.com, from there we can review your order and send a replacement at no cost if able to. Fanatics, Inc. 2023. Return Policy is DECEPTIVE. I ordered my hat on Oct 20th, 2020 and it is now Dec 17th, 2020 and still no hat. You can find contact details for FansEdge above. They offered only 30% money back. Ci They asked me to provide one more address so then they will be able to deliver. We looked up FansEdge and found that the website is receiving a high amount of traffic. 1 FansEdge reviews. I will now be trying to initiate the refund process.finally i found their contact line and their number845521 7386 managed to get my refund from this company on the date 29/01/2022. pour nous faire part du problme. Telephone number [protected], On the 22nd of February I placed an order I paid for next day shipping I called because I have not received my items I was told by a rep there's a 3-day processing fee then after the three days the item will be shipped and that's when the next day shipping occurs that just doesn't seem right and I don't feel that my $30 was used to ship my item and it correct time and I spoke to Carlos on the chat line and he pretty much just told me sorry I feel that way have a nice day after we chatted and I explained my situation to Carlos that I will be my last time that i will be shopping with you guys and I've been a long-time customer and I just didn't feel that was right. All Rights Reserved. Hello. Adult content may be available on fansedge.com. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. You can access our Self-Service options via chat 24/7 or chat with a live representative if needed. Decided to order another for Notre Dame, totally excited. Please enable Cookies and reload the page. Disculpa Contact Details Email: shop@thefanatics.com You can also call us on: Head Quarters: 1300 326 284Warehouse: 02 7200 8644 Or use the contact form below: Click on the Return Item(s) button and select the item(s) you wish to return. Please send me an email at customerfirst@fansedge.com. enviando un correo electrnico a This location was chosen because it is centrally located in the United States, which allows for efficient shipping to anywhere in the country. Pricing of products and services. Tip for consumers:STAY AWAY! Never, ever have talked to anyone live. and we'll be sure to answer any of your service questions! Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. A consumer rating of 1.52 stars from 770 reviews indicates that the vast majority of customers are dissatisfied with their purchases. Poor service. FansEdge Customer Service Representatives earn $28,000 annually, or $13 per hour, which is equal to the national average for all Customer Service Representatives at $28,000 annually and 81% lower than the national salary average for all working Americans. You can see where they peeled off the label of back of the shirt to stamp on the players name on the back. This company responds to reviews on average within 14 days. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices. Very disillusioned with their brand after this experience. Very unfortunate! BEWARE Return Policy and NO (reachable) LIVE CUSTOMER SERVICE, Tricked into paying shipping even though the code said free ship, Poor customer service and poor quality of apparel. para nos informar sobre o problema. Cloudflare Ray ID: 7c05bcc1d8d6599b Thank you for taking the time to leave this review! Very disappointed and I'm not sure what to expect in the end. Hello Mary. We are sorry for the inconvenience. If you need to get in touch with an actual live human being at Experian and don't want to get caught up in some automated phone system or other artificial intelligence, then follow these steps which we've taken and . If you email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. The order statues has said "shipped" for over a month now but according to UPS it hasn't actually shipped. Once again, I apologize for any frustration this may have caused you. I understand this is a frustrating situation and I would love the opportunity to resolve this issue. Use any of the options below to contact Customer Service! I ordered a product because of their promotional code which said 3 to 7 business day shipping. Used lasership.com to ship. Please send your order information to customerfirst@fanatics.com so that we can take a deeper look into the order. Continue. I'm so fed up with this company. Sincerely, Jessica. Great communication and assurance that my order would be handled with concern and respect to me and my purchase! All three orders showed up on my bank account today! They do not ship orders and I will never try using again. Your experience matters. She fixed the problem, explained what will be happening in the future regarding my order and bank account and I was put at ease. Submit a complaint and get your issue resolved. When you add a new item to your bag, a box will pop up that asks if you want to continue . Contacting Fan Services. Bulk buyers dont need to be concerned about high shipping costs because FansEdge offers a flat rate shipping fee of $4.99 per order. FansEdge Customer Service Contact Info Fanatics, Inc. 8100 Nations Way Jacksonville, FL 32256 Telephone Number: +1 (855) 438-0678 How to Redeem a Coupon Code at FansEdge FansEdge lets you enter a coupon code when you finish shopping its online site. When I received my confirmation, it stated that it was going to be 6 days until it shipped and the order would be received on the 7th day. I was told the person on the phone would try to get a ticket for the two orders. It shouldn't take over 2 weeks to get a t shirt, Good Afternoon, Jah. 3 Greenbriar Drive Apt 305 All Rights Reserved. Hello Jordyn, The warehouses are fully stocked with all of the latest merchandise from your favorite teams and players. Gain trust and grow your business with customer reviews. However I took another chance recently and ordered a few things from them and that was the biggest mistake I've ever made. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. Als u dit bericht blijft zien, stuur dan een e-mail Is this your company? At this time, I have responded to your email request. We would love a chance to make this right. Incorrect address - Street number. That was two weeks ago and I still have not received. -Ciarra. Cristin helped me out getting the right product shipped to my home after the wrong product showed up twice. I contacted FansEdge right away and they asked me to send pictures. I have changed the shipping method to a 3-7 business day delivery and released the additional shipping charge. om ons te informeren over dit probleem. It was the worst services and attitude. Revived an email 8 days later that it was on its way. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks. Sincerely, Karmen, I ordered what I thought were 3 jerseys, and they were t shirts that had dye running that made the color look like it was faded. Recently I decided to order a jersey as a gift for my brother. Usually I would look at the reviews first but forgot. We are happy to hear that Ryan was able to resolve your issue at hand. In the Vehicles & Transportation category. If you have any further questions or concerns please do not hesitate to reach out to us at customerfirst@fanatics.com for assistance. Her name was Angelina who was very rude to me and hung up on me. I ordered a custom t-shirt from FansEdge. I am very sorry that you were charged for shipping. I called right away to their supposed customer service to cancel two of the orders. That was my first order from them and I did absolutely nothing to deserve an attitude like this. Same items. If you email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. If my money does not reappear on my credit card account in a reasonable time, I will go up the food chain! Please post your comments about this company. Told I would get order 11/11/2022. Click to reveal I'm so disappointed. Never received it. I ordered a hoodie that was actually very nice but the sizing was off. I contacted FansEdge and after discussing all the details I sent the shirt back to them. It was then delivered to a USPS pickup site where its now sitting, probably lost. Unfortunately I don't know how this will even turn out. My card was used for FRAUD in Minnesota only days later at a Best Buy in Richfield MN, that is not a coincidence. While FansEdge.com does not offer live chat, they do have a phone number. For tailgating, watch parties, game time, or heading to class, you'll find clothing and accessories sporting . And don't try and say that there was an option. I placed an order yesterday and received an email confirmation. Not knowing if my order went through, I tried two more times. Sincerely, Julian. | Read 321-340 Reviews out of 384 Its 12/14/22 and I still havent received it. Use any of the options below to contact Customer Service! The shipping tracking showed the item sat dormant for 12 days. Please ensure that your Order Number and Postal Code are both up to date for this process. 37.247.53.130 FansEdge.com Phone Number. If you will email customerfirst@fanatics.com with your order number Si vous continuez voir ce Claim it and get a lot of features. You can email the site owner to let them know you were blocked. UPS, LaserShip, International Bridge, OnTrac, DHL, and OSM are just a few of the shipping methods available at FansEdge. Please email us at customerfirst@fansedge.com with the order details. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I paid $34.60 for the hat, and understood that $9.99 would be charged for the label (total scam, BUT it was in the fine print). Oh no, Anthony. windham nh high school athletics skidmore college hockey division fans edge customer service. For an unknown reason, they canceled my order. -Ciarra. J, we are terribly sorry to hear that we have dropped the ball. Simply cancelling the two orders I made in error would save a lot of time and angst! Joyce Melamed Find the Largest Selection of Licensed Sports Apparel and Fan Gear Merchandise including NFL Shop, NFL Apparel, MLB Shop, MLB Apparel, NBA Store Jerseys, NHL Apparel, NCAA Merchandise along with a huge selection of NHL, MLB, NBA, and Player NFL Jerseys. 4. Their customer service is THE WORST. Why the hell your website is such a mess? Here's how to contact Customer Service! Hello Michelle, I do apologize for the inconvenience. All I did was open the package, slipped it on/off, and initiated a return when I saw it didn't fit. Returns 77. There is only 1 way to get customer help from them. Fanatics, Inc., 2023. Several days later FansEdge called me and told they do not have my items in stock. Bobbleheads were shipped within 2 days to my door, and no issues with damage. So I was worried and called them. They will be losing customers, Hello D. S., we are terribly sorry to hear about your less than satisfactory experience with Fanatics. You can access our Self-Service options via chat 24/7 or chat with a live representative if needed. If you email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. 2023 Trustpilot, Inc. All rights reserved. Sincerely, Shanick. After configuring the total with a percent I only received 25% off. 0. Fansedge Customer Service Phone Number (855) 438-0678 . They are very unreliable. I have advised them of my intent to pursue litigation should I not receive my order, and I've given them my attorney information. I have reviewed your order and I sent you a message to the email address on the order. Seen they were out of Florida. They're supposedly having someone from the back room call me within 24 hours but I have absolutely no faith in that happening. I am overall please with FansEdge and the way customer service managed to answer my phone right away. There was no option on the site for multiple shipping charges. ein Mensch und keine Maschine sind. Nous sommes dsols pour la gne occasionne. Delivery was supposed to be in 3-7 days. verdade. i normally read reviews before doing business. A final delivery is also expected from your local post office. When reaching out if you would please supply the order number. Also, forget, absolutely forget, trying to reach a live person for customer service. Thank you again Natalie for the EXCELLENT customer service! Find the product on Ebay or elsewhere. I ordered few things for my husband for Christmas back in October. They were exactly as pictured. I contacted customer service that said the next business day shipping wasn't available even though the website was marketing it and I offered to send a screenshot. My order # is [protected]. to let us know you're having trouble. I apologize that you have not received your package. I have never had a problem with them and they always go above and beyond to help me out. No one ever emailed or called me. We are sorry you had to go through this. We look forward to you doing future business with us! Se continui a visualizzare Hello Katha, Sincerely, Shanick. Thank you, Erika. No email has ever been sent out confirming order. Is this your company? Worst.Company. The order was not even found in my account on the Fans Edge website. Somehow, the mathematical geniuses at FansEdge decided to refund me $17.06less than half of the purchase price. Once we receive your return, we will process it within 2-3 business days. This comment was posted by a verified customer. Threw it away and canceled my account. Fans seem to appreciate the wide selection of merchandise, the fair prices, and the good customer service. Sincerely, David, Products used:Basketball authentic autograph. That was more than what I paid in shipping to order the item and it's being returned intact with all the tags on it. Will never give their site any of my time or money again. Sports fans know where to shop when looking for gear that proudly displays their favorite team - FansEdge.com. sure to answer any of your service questions! Their "live chat" only comes back as nobody available and after being on hold for almost an hour, still no return information! Reviews were terrible and I was scared that my order was gonna be like the others, but I must say I wasn't disappointed at all. I bought a shirt for my mother and a baseball cap for my brother back in November, 2015. We apologize for any inconvenience regarding your order. You deserved all of those negative reviews. Updated July 18, 2022. Quality 72. Won't help me out even though I submitted pictures the day I received them. I placed an order and paid the $29.95 for the next day by noon shipping and handling. Contacting FansEdge.com. Ordered on Monday shipment received Thursday and Friday. I wanted to return these 3 tee shirts because they were too small. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. It might be a surprise to learn that Takara Tomy does not intend to sell Disney Infinity toys in Canada at the moment. It is crucial to research the seller and the authenticity of the items before making a purchase. That meant they lied to me when we were talking for the first time. Good afternoon, Sharon. Cristin is wonderful at her job and cares a lot for her customers. All products are of high quality, here you [] The latest review shipping service is misleading! North Reading, Mass 01864 2 MONTHS after I returned said hat. tracielwatts@gmail.com. I am sorry to hear that your order had been delayed. by the look of the reviews delivary is an issue. We also ensure all reviews are published without moderation. Discuss the issues you have had with FansEdge and work with their customer service team to find a resolution. Initial FansEdge complaints should be directed to their team directly. Lamentamos pelo inconveniente. Sincerely, Mariah. FansEdge has a rating of 1.52 stars from 779 reviews, indicating that most customers are generally dissatisfied with their purchases. Fansedge is committed to providing excellent customer service, and the location of their warehouse is just one of the ways they are able to do this. Thank you, Maribell. I never received it! There was no any processing. This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction. I look forward to helping you further, I hope to hear from you soon! Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. This website is using a security service to protect itself from online attacks. Thanks. Customers can shop by league. Please email me your information at customerfirst@fanatics.com so I can reply and provide additional support. Clickherefor more! You can save up to 70% Off with FansEdge coupons. They did not explain anything and I'm not sure what even happened. Caso continue recebendo esta mensagem, Fansedge customer service email address. Where are you going to deliver to? I wont get a refund until it arrives at the garage where this joke of a business is run from. I ordered a customer Minnesota Viking tshirt and it was so nasty. I was embarrassed to give that horrible shirt to my brother. Never received the order that I placed. Our number one concern is customer status faction. Looking for additional ways to Contact Us? If you will email customerfirst@fanatics.com with your order number and name, we will be happy to look into this issue. Thank you so much for your feedback! I am truly sorry for your experience. We truly value your business and we look forward to the opportunity to serve you again soon. This website is using a security service to protect itself from online attacks. Do not ever use this company. And even the robotic chat line doesnt work. When checking out make sure on the final page that you select standard ground 3-7 business days. I ordered something from FansEdge in the past and was very disappointed. Really disappointed. Worst of allthey charge you $9.99 to return an item!AFTER you already paid shipping the first time around. Also, impossible, by design, to reach live customer service. Thank you for taking the time to let us know! per informarci del problema. That's very misleading and unacceptable to spend almost 30 bucks for shipment to delayed for that long. Prom season is here, and you deserve to look and feel amazing for your big party! This can provide reassurance to potential customers seeking quality products or services. Not a great site to do Christmas shopping!! i want to cancel my order, Will i get my sweatshirt in time for christmas? 51.144.118.217 Hello. Thanks, Ryan, Worst company I've ordered from, shipping sucks, they moved my last order to nxt day by noon, nope still not here they have no idea when or if it will come, Good Morning, John. I did receive the jersey and it was ok. If this service is outsourced, Fans Edge do themselves a huge disservice. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. Sincerely, Adam. There are plenty of reviews for Fansedge, and they are generally positive. I would NEVER BUY anything from this company again. NHL and the NHL Shield are registered trademarks of the National Hockey League. If you want to send your package to your home, the best option is to ship it to a package forwarder in the United States, which will collect and deliver your package to you. I ordered 3 hats and the coupon code said " 20% off with Free Shipping " then the cart total was correct but once I placed order and looked at receipt it charged 9$ plus 1.99 handling fee! No portion of this site may be reproduced or duplicated without the express permission of Fanatics. Ordered $39 sweatshirt for Texas Longhorns in white, XL, loved it, perfect fit, not too heavy. They offer a wide selection of products from all major professional sports leagues including the NFL, MLB, NBA, NHL, NASCAR, and more. I requested a refund I do not want the product but still no one has answered my emails. Never received a confirmation email or tracking number. I bought a hoodie from FansEdge and I was very disappointed because the one I received was wrong color. Thank you, Chastity, I am sorry to hear that you have not received your order yet. We are passionate about our goal of bringing FansEdge fans across the globe access to their favorite team's gear. "Paid for 2 nd day shipping and got package in seven days. We are truly sorry for the experience received. We are glad to hear that Shakira provided great service, this is exactly what we are looking for. I am very sorry you order was unable to be cancelled. Use any of the options below to contact Customer Service! This process is usually done automatically, but if unforeseen circumstances arise, it may take three business days or longer. Average salaries for FansEdge Customer Service Representative: $18. Read the FINE PRINT re: "items that ship directly from manufacturers warehouse". I will never buy from fanedge again. Regardless of the size of your order, FansEdge charges a shipping fee of $4.99 per order. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I am out $90.00 for nothing. I ordered $500+ worth of goods from Fans Edge. Then I asked if I could get another item for the same price as a replacement, but they said no again. Hey Donna, I am sorry for the delay on receiving your order and I would love to assist you if given the opportunity. Please feel free to reach out to us if we can help you further in any way. FansEdge is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. Main Phone Numbers for the 3 Major Credit Bureaus. -Ciarra. Hello Mike, Thank you for taking time out of your busy day to provide us with positive feedback. Free Shipping on Orders Over $24. Our shipping facilities are in Jacksonville, Florida, Las Vegas, Nevada, and Frazeysburg, Ohio, and we ship the vast majority of our orders there. Julian, Hello Heather, I will be more than happy to further assist you. The action you just performed triggered the security solution. I was told the orders had already gone through within minutes! Now, the 3x Yankees Tommy Bahama sweatshirt is no longer available. Performance & security by Cloudflare. Darn, are you kidding me? Love it! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The coupon code was for just 25% off of the order. YOU ARE THE NUMBER PLACE TO ORDER SPORTS MEMORABILIA! After I purchased it, my email login doesn't work. Enter this coupon code at checkout and get free shipping on orders over $24. Thank you for taking the time to let us know! Sells items they do not have. We truly value your business and we look forward to the opportunity to serve you again. FansEdge is ranked 96th on the Jersey website industry. Click here to get notifications about new complaints of FansEdge. Live ChatYou can access our Self-Service options via chat 24/7 or chat with a live representative if needed. I ordered a Saints key chain on 11/29/22. We are truly sorry to hear about your experience with us. If you initiated your return via our Returns Center, you can track your package at any time through the Returns portal linked on this page. Contacting Fan Services. Wilson is committed to . I think they use your payment and never have any intentions of sending your order. I tried another page and it couldn't find my order. Customer service reps will tell you what you want to hear. We truly value your business and we look forward to the opportunity to serve you again soon. - Jimmy, Hello Brett. I will probably never order from this company again! Click here to get notifications about new complaints of FansEdge. 5. Live Chat. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. It is important to be aware of potential risks and to use caution when accessing or engaging with such content. We would love a chance to make this right. Pretty sure I've just been taken for $120. Find out how we combat fake reviews. Claim it and get a lot of features. i'm debating if i should order from here or the official nfl store i'm buying a cowboys jersey for my boyfriend but i'm scared it won't be delivered before christmas or not being authentic due to the bad reviews! 2. It was as thin as rice paper and was over $40 dollars!
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