The shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories. The halter tie at the neck also broke in two. I have a very similar issue. Claim it. REALLY REALLY poor service. You can check shipping timescales here. Please use the returns portal to get your returns label. I am a single mom to a teen girl and all she wanted were cool clothes for Christmas. 20%. If the order doesn't get amended and this happens. but a different item to the one ordered. Will definitely be ordering again especially with such a good customer service team! Just pop your items in any sealable, waterproof, and non-transparent packaging. Your order could be in a couple of places our warehouse, awaiting dispatch, with the courier on its way, or delivered. I am sorry to hear your order is not yet with you, however I will be happy to help with this.I can see a date has been provided by our customer service team. Please do not return the item to us without speaking to our Customer Care team. Desired outcome: You can choose what you want to hear from us! I have had a look into this for you now and can see our customer services team have resolved this for you with a full refund which should be back on your original payment card by the 17th February. It took a month to arrive. My tracking is showing that my parcel is being returned to sender. You can find the details of your local post office here. If you return via the portal, it can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time. I ended up returning 75% of the stuff I bought (bad quality, didn't look anything like the online photos.) Your cookies are disabled. I ordered a snowboard jacket and pants. I have taken a look on your order and I can see as you have stated previously you have already spoken to our customer service team regards to this. Please allow 4 - 5 weeks for delivery to Hawaii. I hope you enjoy your order and have a wonderful day - x, I ordered a pair of what was supposed to be leather sandals in the Jan sales. You will receive a cancellation email and a refund via the original payment method used. Isabelle McGrath. We need to allow this timescale for the courier to investigate this. You will be contacted by email to verify your review. I will be sure to pass on your thanks. nastygal.com Look What's Arrived Your wardrobe refresh just dropped. For any failed orders, any funds taken are to clear back to the original payment method they were taken from and this is within 5 working days of the funds being taken initially. Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement, - The code expired (we have limited-time offers). If yes, then it's on its way. Thanks, * One or more of these files was not uploaded due to an invalid file type. This email was sent October 24, 2022 12:02pm. This old address is an hour and a half drive away (the other side of the country) and we're also suffering the COVID pandemic meaning travel is limited to essential only. Contact Us form can not be found, Good morning,Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services. Exclusive. I ordered a medium and the fit was loose, so I honestly cannot understand what happened. Don't worry, just package your items in something non see-through, sealable & waterproof. If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you wont be able to attach the image on the form just yet. You will need your order number and email/last 4 digits of your phone number to access your return options. Here is the link to the returns portal for you: https://www.nastygal.com/gb/page/returns-and-refunds-customer-service.htmlIf you have no access to a printer or cannot get this printed yourself, just chose one of our Print in Store options by checking through the list of couriers provided and select one that does not require a printer!Just repack your items, login to our returns portal. What a horrible first impression! Take care x. April 26. Initial order was never delivered to me. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Status: Dispatched Again, I explained it was never sent. Your package might be coming in more than one shipment. Have a lovely day x, I needed some assistance processing some returns, and Karen E. made sure to resolve my issues in less than 5 minutes. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page. Please note, you won't be able to select Apple Pay if you've applied a gift voucher. " And the other item delivered was some linen highwaisted trousers (nothing like and of the items ordered). Youll need to place another order or return any unwanted items. Qty: 1 Size: 10 Colour: Yellow For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. I'm glad to hear that Ellie from our Customer Services Team was able to assist you. Hello Christina,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Jayne, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Jayne.Take care,Nasty Gal x. DHL also leave you a card advising of this, where you will also find some instructions on how you can re-arrange or re-direct your delivery, or instruct the courier to leave your parcel with a neighbour. You can wait for your package to come back to us and we'll give you a full refund. Ready to return? Items must be unworn and unwashed with the original labels attached. These things happen but so glad I got it sorted so quickly! I dont need to wait when it says 4-7 days shipping. Verification can help ensure real people write reviews about real companies. However I messaged customer service and had an extremely quick and helpful response, with a full refund processed. As far as we know, there is only one way to contact Nasty Gal, shown above. I contacted Nastygal on facebook and they wrote that there is no number to call. It has still not arrived and it is now the 12th of December. A whole week later than expected delayed delivered date due to Black Friday. The refund may take up to 7 days, this is the banking process and not something we can speed up. If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely. Highly recommend. I spoke to Shay and they were so helpful and I was able to get a refund. With not having received any confirmation of the order and of course no items through in the post, this would mean the order has failed to process. Before you purchase anything, read all the complaints about this company! Hello there, thank you for taking the time to leave a review for our brand regarding your recent experience. If you return via the portal, it can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time. To take advantage add to bag (like you would a product) and the discount will be Reply from Nastygal. Nice and simple and lovely! Sophia started the company by selling old pieces of clothing in an eBay store in San Francisco. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Took minutes. You will need your order number and email/last 4 digits of your phone number. I called a number that is associated with Nastygal. Fast responses and helpful. Disgusting business let's put them out! Looking forward to your reply, speak soon. 5. Once the order has successfully been processed you will then be sent an order confirmation email. If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). I have no choice if not resolved but to file a dispute with my bank. Faulty item but excellent customer service. Click here to get notifications about new complaints of Nasty Gal. I email once a week and each time they ask me to wait until a certain date before they will process a refund. "Hello from Florida! I told her I never received one and therefore did not have one. Once youre happy with your order tap the Touch ID** or glance at your iPhone for Face ID to pay. Date of experience: 12 April 2023. I received them in a size 6. If you've placed an order and received a cancellation email from us, we're sorry about that. The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming its on its way. They said that the only thing I can do is wait for the item to arrive and return it back, paying another $4 return shipping fee. Then they need more photos of me mailing the item in order for them to send the correct item I ordered. They weren't leather and too small, poor quality. I have received a faulty item, what do I do? We're bummed things didn't work out for you, but here's the good news: you get 28 days to return your items starting from the day you receive your dispatch email. Find out how we combat fake reviews. We don't refund shipping charges for those countries listed outside of the EEA. Our returns portal is currently unavailable, were working hard to get this fixed asap. 1. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Hello Alyson,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that April-Jane, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, April-Jane.Take care,Nasty Gal x. Katie, helped me through the worry of not being sent my items and helped me out. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. This is a very poor way to treat your customers. Log in your account, select "addresses" and you can either add a new one or edit an existing one. Customer service and this company really sucks! Make sure you keep proof of postage! Don't buy this dress! sadly i only received one item from it, on the depatching email it says all items are shipped. Contacted the help team and Nicki S helped me straight away and refunded for the item! Hi Yessi, Thank you for taking the time to leave us a review. Please advise on escalation next steps and the details of the external body I can contact if we are not able to resolve internally. This is so frustrating because I bought these clothes for a trip this weekend and do not have time to re order my clothes. Now I have an event to go to with no shoes. Companies can ask for reviews via automatic invitations. I had to return the boots because the boots could not fit my daughter and a replacement would not have arrived in time for my daughter's H.S. Due to this order showing as delivered almost 3 months ago, as advised by our customer service team, we will no longer be able to progress with your missing item claim. When I contacted customer service I was told I would still be responsible for paying to return the item (losing money) and then pay to ship the replacement (losing more money) eng though this was a mistake made by their company. Just telling me they've passed me to the 'relevant team'. For some areas, you can reschedule your delivery online here. I want a discount for my horrible purchase which is completely damaged and not sellable, Refund not received from purchase, purchased online 24/8/22, returned via evri onh 10/9/23, see details below She hung up and got rid of my email. I did not understand that since there is a company in US. Have a lovely day, take care! Your cookies are disabled. Is this your brand on Milled? I contacted Customer Service and was advised to wait until January 14 and was also told that they would investigate with the courier. If it's before the advised shipping date and you've had your dispatch email, then its on its way. The courier would already be aware of the delay and will be doing their best to ensure the delay is resolved as quickly as possible. I understand you've said the order was placed on the 9th of January and since, you've been advised to allow longer for a resolution on the matter and have received no results. 2023 Trustpilot, Inc. All rights reserved. Your feedback is very much appreciated.Have a lovely day - Dean, Information provided by various external sources.
