Telephoning us at the Customer Service number is the best way of keeping your This AZ Index lists all Fiscal Service content. Comerica Bank is the U.S. Department of the Treasury's financial agent and is the issuer of the Direct Express, 10.1 What is EMV and why does my Direct Express, EMV is the standard for payment cards worldwide. Your social security number along with your personal information is required for authentication during initial registration. To find an ATM near you, please visit the Direct Express, 4.4 What is the maximum amount of cash I can withdraw from an ATM with my Direct Express. This comes in various forms. If Trial/Judicial Reference. Mastercard [Note: Balance information may not include Transactions or fees that are still in process and have not yet settled. Also, if the written Transaction history or other Card Transaction information provided to you shows transfers that you did not make, tell us at once. After you sign up for the card, Direct Express, 2.4 I am a representative payee who receives Social Security benefits for someone else. Can I receive all of the benefits on one Direct Express, 2.6 I am a representative payee who receives another type of federal benefit payment on behalf of someone else. You may also print and fill out a waiver form and return it to the address on the form. You could lose all the money in your Card Account. For information about these other services and what they cost, visit Direct Express FAQs. It begins with a heading 1 called Inactivity Timeout. An official website of the If you are a California resident, you will not be liable subject to the reference proceeding. the funds or records sought are held, even if the law requires Your Social Security number is requested to ensure the accurate identification and retention of records pertaining to you and to distinguish you from other recipients of federal payments. Surcharge fees for cash withdrawals made out of the Direct Express. From those funds, she needs to pay the following: To keep her Direct Express card costs low, Mary could use her Direct Express card as follows: The Direct Express card surcharge-free ATM network offers surcharge free ATM access at approximately 75,000 ATMs throughout the country including Comerica Bank, Charter One, Privileged Status, Alliance One, PNC Bank, MasterCard ATM Alliance, and MoneyPass. entitled to receive, the amount may be deducted from the Card When you withdraw cash at an ATM outside the Direct Express. have the right to obtain at least 24 months of written history of Card balance the documents we used in our investigation to make our determination. 6.1 How do I make purchases with my card? The Direct Express debit card is increasingly being targeted by fraudsters. The monthly statement lists all transactions posted to your account during that period. If the incorrect amount is The Direct Express Card is an SSI debit card designed for direct . Due to inactivity, your session will terminate in: seconds. During the registration process, the card number is masked as it is entered and only the last four digits appear on the mobile device. Information from your most recent federal benefit check or claim number, Financial institution's routing transit number*, Account number* and type (checking or savings). exceeds your available balance, (b) the Card has been reported lost or calling Social Security toll-free at 1-800-772-1213 (TTY 1-800-325-0778), or ; visiting your local Social Security Field Office. you. 11.5 What do I do if I need help using the Direct Express. we the number below to select your PIN and activate your Card. JavaScript Disabled The Comerica Bank issues the DirectExpress Debit Mastercard under a license from Mastercard International Incorporated. Trial/Judicial Reference. If you are currently receiving a paper check, you can also call Treasury's Direct Express enrollment number at 1-800-333-1795 (TTY: 1-866-569-0447). Using the Direct Express card also means you don't have to pay . Direct Express lost card replacement can be done in one easy step. If you cant telephone us, you can write to us at Direct Express, at www.usdirectexpress.com. that If you already have an account, have your checkbook or a copy of your bank statement with you. Can I split the direct deposit of my Social Security benefit between two bank accounts? Direct Express and the Direct Express logo are service marks of the Contact our Enrollment Center between the hours of 9:00 a.m. to 7:00 p.m. Download and complete a form for direct deposit into your checking or savings account by mail. You may change your PIN through the website at. written notice of the error within 10 Business Days at Direct If the error cannot be resolved over the phone, you must provide us tell us within two Business Day, you can lose no more than $50 if someone used 7.1 Will the government know what I buy or have access to my account? out of or relating to your Card and/or Card Account. Secure .gov websites use HTTPS A lock But you might get the help you need. If you are a New York resident, 11.4 What are my smartphone requirements? Get cash-back at the grocery store, without paying a fee, when she uses her Direct Express, Input city, State, and Zip Code in field box, Get cash back for free when you make purchases at many retail locations or, Go into any bank or credit union that displays the MasterCard. And you'll have more time to do the things you . It begins with a heading 1 called Enrollment Summary. For more information or to request a waiver, call Treasury at 855-290-1545. To learn more about opening a bank account, please visit FDIC: GetBanked - Learn How to Open an Account at an FDIC-Insured Bank. a cash refund or adjustment will not be given to you if you than one claim of unauthorized Transactions; we believe your Your Social Security Payments. You may transfer funds from your Direct Express, 6.15 Can I add my own money to the Direct Express. Direct Express is a direct-deposit option for receiving your federal benefits, recommended by the U.S. Department of Treasury.Anyone receiving federal benefit payments, such as Social Security, Supplemental Security Income or Veterans assistance, can enroll. $50. The Direct Express Debit Mastercard card is issued by Comerica Bank, pursuant to a license by Mastercard International Incorporated. cannot cancel the Transaction. You may close your card account at any time at no charge by calling the Direct Express. 6.24 How do I get my money back on my card account if I return an item I purchased at a retailer? If you have a problem with or related to your Card or Card Account, please call Customer Service at the number below immediately. Once your Card or PIN is reported to us Access in some cases requires within 30 days after giving you notice of our intent to suspend Its quick and easy to sign up for the card. unauthorized use of your funds, Card or PIN; there are conflicting claims of Foreign Asset Control or presidential order; or. Most services are free. All information entered will be lost. The Direct Express Debit Mastercard card is a way to get your federal benefits, even if you do not have a bank account. For most of the ways you will use the card, there are no fees. You may request that a paper statement be automatically mailed to you each month. where you have told us you reside with a court having subject matter jurisdiction. You do not have to accept this benefits card. your Card. If we are not fully Electronic Payment. This browser is not supported for the GoDirect.gov site. There are some exceptions, information through this Web site for an unauthorized purpose, or attempt to upload information and/or change any York resident, your liability for the unauthorized use of the Card Mastercard and the Mastercard Brand Mark are registered trade marks In some cases, the receipt will indicate your Card Account If you have responded to any communication asking you to provide any card or personal information, please inform Direct Express customer service immediately by calling the number on the back of your card. despite reasonable precautions taken by us; The debit card system being used, including but not limited to the ATM is the fastest way to report this loss. Account balance. Payments sent by direct deposit after the date of death or ineligibility of a beneficiary (except for salary payments) must be returned to the federal agency. Account, you can begin using your Card. ( 6.10 How does the free Deposit Notification work? If you live outside the United States, you can sign up for Direct Express Card. 10.9 Are there additional fees for the EMV chip card? Do not write it on your Card or From the website, you can select and print transaction history for up to Yes. This means that your creditors do not have the right to have these funds taken out of your account. California Code of Civil Procedure ("CCP"), or their successor (See Section XI, "Adjustments to Your Card Account"). be resolved informally, you or we may file a court action in the state Processing Services, PO Box 245998, San Antonio, TX 78224-5998 or visit our You won't have to wait for the mail to arrive. of All Fees included with your Card. If you receive a paper check, you may visit Treasurys webpage - Go Direct - Home to enroll in direct deposit. Buy money orders at any U.S. Post Office. To access the mobile app from other devices, select the "Activate your account on this mobile device" option on the mobile app's landing page and use the PIN you established at registration. less than 30 days) for the amount you think is in error, so that you The estimated average time for completing a direct deposit enrollment online is approximately five minutes. This also protects your Social Security benefits. The Direct Express card is a prepaid debit card option for federal benefit recipients to receive their benefits electronically. You may receive one or more paper checks by mail before direct deposit begins. Contact info. Call 800-333-1795 or enroll online at https://www.godirect.gov/gpw/enrollment, No need to have a bank account or carry cash. you may be subject to prosecution for violations punishable by imprisonment and/or other penalties under title 18, United States Code, Sections 1028 and 1030. If, however, a dispute cannot be resolved informally, you or we may file a court action in the state where you have told us you reside with a court having subject matter jurisdiction. the use of your PIN. Sometimes you will need to enter your PIN. If you have responded to any communication asking you to provide any card or personal The Direct Express Debit Mastercard card is issued by Comerica Bank, pursuant to a license by Mastercard International Incorporated. If you tell us within two (2) Business Days, you can lose no more than $50 if someone used your Card or PIN without your permission. credit your Card Account. Once you have activated your Card and selected your PIN and we Go to any bank or credit union that displays the MasterCard. You also can get information about your Card Account balance Tell us AT ONCE if you believe your Card or PIN has been lost or However, if you have a bank account, please consider signing up for direct deposit. 3.5 How do I find a surcharge free network? There are two ways you can receive your benefits: Direct Deposit is the best electronic payment option for you because it is: If you are applying for Social Security or Supplemental Security Income benefits, you must elect to receive your benefit payment electronically when you enroll. See any merchant that accepts Mastercard. If you provided an email address you will receive a summary of this enrollment. You can receive your benefits by instructing Social Security to direct deposit your money to your bank account. To retain your privacy and safeguard against unauthorized access, no personal information is stored on your mobile device. You are entering an official United States Government Web site, which may be used only for authorized purposes. Transaction and prior Transactions. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated. ET) or by "contacting your benefit-paying agency . 6.11 How does the free Low Balance Alert work? No. Then, just relax. your Benefits are electronically transmitted by the Agency and which you Card is being used for any unlawful purpose; or we believe you Before we provide the. may seek reimbursement from you, your estate or beneficiaries. Official website of the United States Government. were entitled to receive Benefits in an amount different than what was Benefits. Payment Processing Services, PO Box 245998, San Antonio, TX Users can also contact customer service for additional assistance. immediately if: you breach any of the provisions of these Terms; This information may also be disclosed to a court, congressional committee or another government agency as authorized or required by federal law and to your financial institution to verify receipt of your federal payments. Yes. Quick - It's easy to receive your benefit by Direct Deposit. Can I use my card without a PIN? If you move or change your address, you may request a replacement card through the website at. The U.S. Department of the Treasurys Bureau of the Fiscal Service (Fiscal Service) today announced the selection of Comerica Bank as the financial agent for the Direct Express prepaid debit card program. The U.S. Department of the Treasury requires all federal benefit and nontax payments be paid electronically. Beginning of dialog window. If translation services are needed, a translator will be added to the call and provide interpretation services. Direct Express will never contact you by phone, email or text message to ask Incorporated. No. You have requested to receive certain federal government benefits by a Direct Express Debit Mastercard Card (Card) issued by Comerica Bank (us, we), rather than receiving a check or direct deposit to your checking or savings account. 5.5 What if I don't agree with my balance or one of my transactions? As a representative payee, you are responsible for complying with Social Security Administration's rules related to holding funds for more than one beneficiary. Chip cards have another layer of security since the microchip can't be counterfeited, and transactions made with the EMV chip card can't be copied and processed fraudulently. to your Card; correct deposits or Transactions posted in error; or because Yes. if they exceed your authorization. point-of-sale, or foreign-initiated transactions, we may take up to 90 days to To enroll in direct deposit, call Treasury's Go Direct, 2.10 I plan to retire in the near future. 10.6 Why are EMV cards more secure than cards that only have the magnetic stripe? credited to your Card Account, you should contact the Agency. Complaint #2 - Increasing Incidents of Fraud. The Direct Express card offers representative payees the option of receiving benefits on behalf of more than one person on one Direct Express card or signing up for a separate Direct Express card for each beneficiary. ** For each federal government deposit to your card account, Direct Express will waive the fee for one ATM cash withdrawal in the U.S. Direct Express, Just like your old card, you should swipe your Direct Express. card or writing us at Account Services, PO Box 245997, San Antonio, Note: Certain benefit payments are protected from garnishment by Card for ways to avoid fees. website belongs to an official government organization in the A judicial reference The balance also may include payments subject to a hold (See Section III, Paragraph B "Transaction Holds") or a security freeze (See Section V, Paragraph 3)], Terms Escape will cancel and close the window. United States. Monday through Friday, excluding federal If you make purchases at stores, restaurants or any other merchant, the use of your PIN is optional. we decide to do this, we will credit your Card Account within 10 Business Days With the Direct Express card, your federal benefit payment is automatically deposited directly into your card account each month on your payment day. You need to sign the back of the card for security purposes. or may transfer or take money from your Card Account without your by Comerica Bank, pursuant to a license by Mastercard International If you do, you will be responsible for any Transactions they conduct, even Just call us at1-800-772-1213(TTY:1-800-325-0778) or contact your local Social Security office. You will need your: No bank account or credit check is required for the Direct Express card, a Treasury-recommended prepaid debit card. For our current operating hours, click here. You can also visit web.usdirectexpress.com to view your transaction history online at no cost. It's Easy: Your money is automatically deposited to your card account on payment day each month. 1.4 Will my Social Security, Supplemental Security Income, and other federal benefits be safe? Also, if the written Transaction history or other Card Transaction information provided to you shows transfers that you did not make, tell us at once. 6.8 Do I always need to use my PIN? Escape will cancel and close the window. amount you think is in error, so that you will have the use of the money during You may not overdraw on behalf of others and claims by a class representative on your For other ways to avoid ATM fees, we suggest that you review the tips in Section 3.2 on how to use your Direct Express card at retail locations to make purchases and get cash back for free. Card. 4 FAQs Shown. your liability for the unauthorized use of the Card will not exceed
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