For more details, please refer to our trouble shooting guide atwww.personal.hsbc.com.hk/securitydevice. It only changes your Promise to Pay date, not the payment due date. You can issue a post dated e-Cheque up to 90 days. The following are the maximum numbers of characters (including spaces) allowed per field: If you're sending money to a company in Hong Kong, you can check themerchant list. Yes, you can pay the amount before the new promise date. You cannot print an e-Cheque and deposit it as a paper cheque because e-Cheque is a digitally-signed-document which cannot be verified in a hard copy. Log into your online banking. access to other global-linked countries). You can save new payee details in a transaction form by ticking the check box "Add to your payee list". You can also set up Android Fingerprint from 'Security' when logged on by clicking on the 'Profile . If you're wiring money to company or person at a U.S. bank, follow these instructions for adding a payee. As a leader in online banking security, we are delighted to introduce a new PIN-protected Security Device with enhanced security. Your email address will not be published. telecommunications, insurance companies), Payment limits for securities brokers, sports and leisure, 6 months (customers have not used the limits since establishment or after maintenance) OR, Transfer limit for non-registered accounts, 13 months (customers have not performed these types of transactions), 6 months (customers have not logon toOnline Banking and phone banking). This means that the new PIN that you have entered is not safe and could be guessed, i.e. If you are not able to do so and require a physical Security Device, please call Customer Services at. Secured platform- single secured platform for various account statements and advices. account number) into the device to generate a Security Code. If you submit an address change and select the "Use this address for all correspondence" tick box, the address change will apply to all of your accounts and will replace your old address. Some pages have a Print button, creating an easy to read printer-friendly version. In the To section below, select the Wires/Real-Time Payments. It allows you to transfer funds between your own domestic savings and checking accounts immediately. Please follow the following steps to turn on your new Security Device: The new device requires customer to input information specific to the transaction (e.g. Your secret password should be 8-30 characters long. Upon receipt of an e-Cheque, you (as Payee) can upload (deposit) the e-Cheque file through any of the following channels: Please watch the demo for instruction to deposit your e-Cheque. Go to 'Pay & transfer' from the top menu > 'Settings' > 'Daily payment and transfer limits'. 1. The new limits will be effective immediately. Any additional used real-time stock quotes exceeding your free real-time stock quote count will be charged at HKD0.1 per quote, and will be debited from your account in the first seven working days of the next month. In the To section below, select. No, it won't be shown on your monthly statement. Step 7: Confirm removal of device. Currently the Bank-Cert only supports e-Cheque Issuance service. 2023. You'll then be given a unique reference number, which you will need to call our hotline to complete the process. Please login to Online Banking, select 'Card, loan & mortgage' from the top menu > 'Card services' > 'Request ATM / credit card PIN'. They'll also be sent to your designated email address, protected by a password. You need to use Adobe Acrobat Reader to open the e-Cheque PDF file. After open it, a message will be displayed to show the e-Cheque has a valid certificate from both the payer and the bank. You will only need your Security Device/Mobile Security Key to increase a payee's transfer limit. There are alsoDaily Sub-limitsfor certain kinds of payments: For details of these bill payment limits, go to Daily payment and transfer limits page on Online Banking. Choose between a recurring transfer or a one-time payment. To avoid missing eStatements and eAdvice, update your email address via the HSBC HK Mobile Banking app or HSBC Online Banking at anytime. For enhanced security, please enter a 6-digit PIN. Help for payments, transfers, wires and deposits, Start by typing the payee's name in the search box. You can view or download an image of a check that you wrote via Personal Internet Banking. Download the Personal Internet Banking cancellation request form (PDF). You can create a new Bill Pay payee using Personal Internet Banking or the HSBC Mobile Banking App. A transfer can be set up for now, later or as a recurring payment. Customer specific information is needed to be input into the Security Device to verify your instruction. Other channels to activate the Security Device: For replacement of Security Device: Please follow the steps below to activate the new Security Device: You will need to enter theserialnumber andsecuritycode from yournewSecurity Device, and thesecuritycode from yourexisting Security Deviceto complete the activation process. If you dont make any payments or transfers for a while your payment limits will reset to zero. You will need to log on to any international accounts and update their contact details there. You cannot change future dated payment. All Move Money functions can be accessed within the Useful links bar on the My accounts page, or by clicking the My HSBC tab at the top left of the screen and selecting from the Move Money menu. HSBC is committed to protecting the security of our HSBC Online Banking customers. Other special characters will not be accepted. Enter a 4-6 digits10new PIN using the keypad 3. Step 1: Type in your username and select 'Continue'. 6. Then select phone banking or ATM - whichever is appropriate - together with the corresponding PIN. To remove payees, choose Pay and transfer from the main menu, then Manage and track, then Manage saved payee list. 3. To my HSBC accounts in Hong Kong via Internet Banking, To my registered accountsvia HSBC Internet Banking. Press the bottom left yellow button to complete the first PIN entry 4. After the transfer is authenticated with your Security Device / Mobile Security Key, the new payee's details will be added. Security Device has been selected by HSBC as the technology that best meets our customers' need for flexibility and portability. Using the mobile banking app Go to .Pay &. Learn more. . . There is no daily limit for the number of issued e-Cheques, but the amount of issued e-Cheques is subject to your daily transfer limit of non-registered accounts viaOnline Banking. To remove your payee in the mobile app, please log in and: head to the ' Move Money' tab, scroll down to ' Make a Payment, ' select 'Choose your recipient, ' click the 'i' on the payee you'd like to delete, and select the trash can in the top right corner. Please restart the PIN setup process and choose another 4-6 digits PIN. You won't be able to input the amount you promise to pay in the future. For every HKD50,000 local securities trading turnover, 200 free quotes will be added to your free real-time stock quote count in the first seven working days of the next month. New account holders will receive a digital version of the Security Device called the Mobile Secure Key, which they can use for online banking authentication purposes. This field will appear on the memo line of the check they receive from HSBC. Enter the Amount you want to pay and select a Deliver by Date using the calendar. For eligible move money options, you can choose for the transaction to happen immediately, on a future date or set up recurring payments between your accounts or to someone else. Facebook This link will open in a new window, Twitter This link will open in a new window, Youtube This link will open in a new window, Research backgrounds of brokers and firms for free by visiting FINRA's BrokerCheck website, Information for real estate professionals, Careers, media, investor and corporate information, Account number with payee (if you do not have account number with payee, the account number field can be used as a memo line). RMB e-Cheque issued by non-Hong Kong residents are for use in Hong Kong only and are not for use in the Mainland China. tap the cross to delete the payee, tap the pencil to edit the payee details, or tap Create new payee to add a new saved payee. You will only be required to enter their Security Code when you set up a new wire payee (domestic or international) and send them a wire for the first time. Each Username must be unique and should be different from the username you use on other websites. If you can't find the payee you're searching for, you will need to add the payee manually through Personal Internet Banking. Select Delete by clicking on the 3 dots next to the payee. via the "e-Cheque Drop Box" on the HKICL website (HK Interbank Clearing Ltd). After your device is turned on and unlocked (you see the Welcome screen), press and hold the button "8" for 2 seconds to activate the change PIN function. You should receive eStatements or eAdvice the day following the statement or advice generation date. 'Quick Transfer' is a feature found in the 'Quick Links' on your account dashboard after logging in to Online Banking. Please visit our branches to perform your transactions. Once the results are displayed, you need to click on the Check not listed button to open the Request a check image screen. The bank has no obligation to check the payment information. Please issue another e-Cheque if needed. Log in to the mobile app. 5. The combinedDaily Payment Limitis HKD5,000,000. You must have an existing bank, MPF or ORSO Defined Contribution Scheme account with HSBC in Hong Kong. Mobile app on multiple devices Access the full app on up to 3 devices, adding or removing them at any time. You can log on to Online Banking and then go to "Pay & transfer" from the top menu > "Setting" > "eBill services" to check for new bills. To add back your payee on the mobile app: head to the ' Move Money' tab, HSBC Mobile Banking App is available for iPhone, iPad, AndroidTM devices and must be downloaded from the App StoreSM or Google PlayTM. Click My HSBC at the top left of the page and select My bill payees. If the e-Cheque has not yet given to the payee, you should delete the e-Cheque file and issue a new e-Cheque. If you want to send money to a company that's not on the merchant list, or to someone else locally, we recommend using fund transfer. Making transfer to non-registered payee with amount higher than small-value payment limit, Setting up standing instruction for non-registered payee, Making bill payment to high risk merchants i.e. When the screen prompt for a "PIN", enter your 4-6 digits self-defined pre-set PIN number using the keypad. @ Due to regulatory requirements, particular repayment overdue reminder advices will be delivered to you in paper. ), For transferring funds in foreign currencies or Renminbi to another bank in Hong Kong, free of charge or a service charge of HKD50 will be applied by us, depending on the payment system used by the receiving bank. The new limits will be effective immediately. You can download and install the Chinese Traditional Font pack files from the Adobe website. You can select your language preference any time. Go to 'Pay and transfer'. If you still can't log on, write down the error message and call Customer Services: Change your Personal Internet Banking password immediately then call Customer Services: You play a significant role in your own security. You can use this service on credit card, loans, mortgages andRevolving Credit Facility. You can set the maximum daily limit for online bill payments, and for each merchant category separately. Make a transfer to a new payee by account no, mobile number, email address or FPS Identifier To get the exchange rate for a bill you should contact the merchant in advance. Confirm the new PIN by re-entering it. You can find it under 'Pay & transfer' from the top menu > 'Manage payees / payments' > ' View / delete your payees'. You can find them under 'Pay & transfer' from the top menu > 'Manage payees / payments' > 'View / delete future dated payments' and select the filter "Recurring Payment" within "Search by frequency". Please select 'Forgotten security answer?' Select Delete by clicking on the 3 dots next to the payee. You will need your Security Device / Mobile Security Key to complete this transaction. Yes, you can apply for the same request for both your primary andsupplementary card. Click on the 3 dots to the right of the payee and select Delete. All rights reserved, This website is designed for use in Hong Kong. You will need the Routing Number and Account Number of the account you wish to add. Once you reach the Additional security step, generate the. Choose a transfer method. For more information about how to link the overseas destination country /territory, please refer to the question How can I link my oversea accounts on Online Banking?. ), hyphen (-) and question mark (?). Set up a standing instruction Yes. Make your changes, then click Edit or Delete Payee at the bottom of the payees profile.How do I remove a payee from my NAB app?Use the delete key on your keyboard to remove the characters from each of the payees cell, then choose Next to continue with your transfer to remove that payee from your list.How do I delete a payee on Danske bank app?Add or edit payees on eBanking: How do I delete a payee on Natwest online banking?Your step-by-step guide: Can you use bill pay to pay a person?Sending money electronically is faster, more convenient, and secure than sending a check, and even when a paper check is required, online bill pay can save you time. Click New Payee. To keep these records for future reference, you can download the files and save them to your computer. With this service, you can transfer funds in Hong Kong dollars or Renminbi directly, through HSBC Online or Mobile Banking, from your linked same-name accounts maintained at other selected local banks to your HSBC accounts. Click on the Unlink button on the country / territory and then confirm the link removal, you will be able to delink the Global view of the undesirable country / territory. Your information will not be disclosed to any third party organisations. For more information, please see ourSupported Browsers page. https://www.hkma.gov.hk/media/eng/doc/key-functions/financial-infrastructure/infrastructure/retail-payment-initiatives/e-Cheque_ebrochure_eng.pdf, Learn more about our replacement policies. Your transactions are displayed when you select the Credit Card you wish to view. It's the merchant's decision whether or not to issue a payment eReceipt. If you can't find the payee you're searching for, an Add Payee Manually button will appear. You should press and hold the Yellow or Greenbutton for 1 second for the device to generate the Security Code. The HSBC Security Device is unique and with an enhanced level of security with a PIN lock which minimizes the chance of unauthorized use and protects you against possible online threats. With Mobile Security Key or Security Device log on, you can access allservices above, plus: You have the choice of English and Chinese. Just click by going to My Documents found in the Document section under the My HSBC header. You'll also be contacted by our collector regarding your overdue account. If a Check or Balance Transfer amount exceeds the available credit, we may decline it. with 8 or more digits, Transfers (to yourself or to registered accounts), Global View (HSBCJade/Premier/One customers only), Equity Linked Investments and Structured Notes. We have detected your browser is out of date. (except for those with accessibility needs): Instead, you can replace your physical Security Device with Mobile Security Key. As you are one of the enrollers, you will also receive the payment eReceipt. If you are transferring from your HSBC checking account and your available balance does not have enough money, your Bill Payment(s) will not be completed. Select a bill payee from your existing payee list. 3. Otherwise, you will not be able to log on to HSBC Online Banking. Click to see full answer How do I add a payee on HSBC app? You can visit 'Pay & transfer' from the top menu > 'Manage payees / payments' > 'Add a new payee' > 'Add a new payee' tab on top left hand side to add new payee with your Security Device / Mobile Security Key. You must enter the Security Code to access services under the "Security Device Logon Mode", such as securities trading and transfer to non-registered accounts. Your existing standing instructions are renamed as "Recurring transactions". ), underscore (_), hyphen (-) and apostrophe ('). You can find it under 'To account' selection, when you perform 3rd parties account transfers/ payments. If the e-Cheque has been given to the payee, we suggest you to stop the e-Cheque via HSBC Online Banking immediately. "HSBC" will be displayed afterwards. Finance / Securities / Sports & Leisure, Defining or Increasing Online transfer limit. Click on the account the payee is linked to. Yes. If youre paying a person who is not online, HSBC Bill Pay will send your payment as a check. You should be able to see your new accounts linked to online banking after a working day of opening. Some email providers may treat the email sent from HSBC as potential spam. 'HSBC Personal Internet Banking Maintenance / Cancellation Request Form'[PDF]. Yes. ), the dollar sign ($), asterisk (*) and the equals sign (=). 4. There are 2 ways to register a third-party account to "My Payees". Start by typing the payee's name in the search box. It should be 5-15 characters long and you may use a combination of numbers (0-9), and/or upper and lower case letters (A-Z, a-z), and/or special characters such as (@), underscore (_), hyphen (-), apostrophe (') and period (.). 02. You can always change your 6-digit PIN on the HSBC Singapore app, by going to Profile icon on top right of app screen > Security> Manage Security > Change PIN. If you need urgent help, please call(852) 2233 3033for HSBC Jade customers,(852) 2233 3322for HSBC Premier customers, (852) 2233 3000for other customers. After that, you can send wire payments to existing payees without entering a Security Code; logging in with their password is sufficient. Yes, as long as the merchant allows third party enrolment. Make sure you have sufficient funds in your HSBC checking account on the Withdraw on Date. A message 'FAIL PIN' will be shown on the device, reflecting that your confirmation PIN did not match the first PIN entered. You'll need the answer to your security question and then generate a security code or input the SMS verification code sent by us to complete the reset. Search for a company alphabetically or by category. If a you submit an address change and only select specific accounts (and have not selected 'Use this address for all correspondence'), the address change will apply at an account-level for only those accounts selected and will not replace the address overall. You can submit your payment either by going to the 'Pay & transfer tab > select Pay your bills, or alternatively choose Pay bills from your Quick links; this way the merchant will be able to readily identify who has made the payment. (The maximum monthly charge for access to real-time stock quotes is HKD250). This enables you to make payments to selected service providers in Hong Kong. Yes, you can check the status of the issued/deposited e-Cheque via "e-Cheque Status Summary" page on HSBC Online Banking. The password will be a 9-digit password containing: Part 1 -The last digit of your month of birth and last 2 digits of your year of birth Part 2 -The first 3 alpha numeric characters of your Hong Kong Identity Card (HKID) or passport number Part 3 -The last 3 digits of your mobile phone number provided for our record, Password example Date of birth: 17 / 12/ 1985 HKID number:A123456(7) Mobile phone number: 98785432, Your password for the first time log in will therefore be:285 A12 432. Cross-Border Disclosure. When making a payment in the Mobile Banking App, select My Payees. The charge amount will be confirmed on your confirmation page onHSBC Online Banking / HSBC HK app (, See all overseas transfer rates: https://www.hsbc.com.hk/fees/. Making transfers to non-registered account, Increasing transfer limit of non-registered account, Making bill payment to finance / securities / sports and leisure, Setting up registered transfer account and defining transfer limit, Increasing transfer limit of registered account, Hold the bottom right green button for 2 seconds to turn on the Device, Enter a 4-6 digits8new PIN using the keypad, Press the bottom left yellow button to complete the first PIN entry. Learn more about our replacement policies. For your credit card account or investment account, you can view transactions for the last 60 calendar days. Select a Deliver by Date, which is the date your payee will receive your payment. If you can't find the payee you're searching for, please log onto Personal Internet Banking on a web browser to add the payee manually. It is available on the My accounts page, within the Useful links bar. Enter your account number and any other required information and then tap Continue. No. Follow the instructions and click Submit. If this is the first time you've made a payment to this recipient, you will need to click. Yes, it is available to all types of credit card except our commercialcards. If you've forgotten your password, you can reset it by selecting 'Forgotten your password?' To set up the PIN for the new Security Device, please follow the steps below for the first time: 1. No, For example, 'Both to Sign' joint accounts are not accessible through Online banking. You can click on the region / country selection on the top right corner on Banking 2.0 page > add / remove a country or region to access the Global View journey. HKID no. If the company is listed as a merchant, we recommend using bill payment. This environmentally friendly service helps you cut paper clutter. As a result, you can only use this individual Security Device, to access your HSBC Personal Internet Banking services. Please go to Pay & transfer > Manage payees / payments > View / delete future dated payments page on Online Banking, find "" symbol to the right of your instruction, then delete existing instruction and place a new one.
