Thank you for your feedback.Your satisfaction is important for us.We have sent you the email for more information for the investigation. So sorry to hear that you received a different colour dress. As of April 14, 2022, JJ's House does offer order tracking support. Your satisfaction is of utmost importance to the JJsHouse.com Team. Click on the unpaid order you want to complete payment on. If you've forgotten your password, please click this link to reset your password. Thank you so much. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Beautiful You.Dresses made by hand, made for you.From bridal designs destined to make a statement,To prom gowns for unforgett. Thank you. Or you can find it on the Order Details page via this link. You can check the current return shipping fee standards for countries with return labels service on this page. Id actually pay what they wanted for the real deal but yet again its another scam site.if your thinking about it just dont as on my request for a refund I was offered several options and my best was to take a refund minus 5% handling costs plus and additional 10% disgrace Wont be back. Standard Shipping Please include an explanation and photographs stating the reason for your return. Check the, Yes. After entering the verification code and clicking "Submit Request", your return request would be automatically forwarded to our customer service team. We will process the refund when we get the returned package and confirm that the product has the problems mentioned. I have been told I am not eligible for a refund as its a custom order despite the fact that there is a quality issue and the jumpsuit is unusable due to their error.Have only been offered a 30% discount which is laughable. JJ's House's reply: Dear customer, Thank you for your review. 1. We also appreciate your honest feedback about your experience. If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. For more information regarding Try-On dress returns, please see our At-Home Try-On Program. 1. How can I make sure all of my dresses are the same color? Please Note:It can generally take a few weeks for a return to arrive back and be processed back into our warehouse. JJs House only accepts the return of products in their original conditionunworn, unwashed, undamaged, free of lint, and with tags intactwithin 14 days of purchase. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! Update:Dear Ani, Sorry for the inconvenience caused. If an item doesn't work out and another one is needed, a return will need to be processed for all unwanted items (if eligible per the return policy) and a new order must be placed for new items. If your measurements align with our size chart, I suggest you choose standard size. We take your security very seriously, therefore your details are safe with us. Click where it reads "Return Request", then youll go to the page where you can submit your return request: 1. We would like to emphasize that measuring yourself at home is trickier than you think. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. My beautiful dress for the best day of my life (so far). Measure from your shoulder point to the wrist. We will process the refund when we confirm that the product has the problems you mentioned. Reply from JJ's House A day ago Thank you for your review. Well also show you how you can send a return request letter in a matter of minutes with DoNotPays assistance! BEIJING China said on Tuesday that it would no longer require travelers entering the country to show a negative P.C.R. I got my dress on 11/10/11. Do not waste your money here just look elsewhere. Hope we can serve you again in the future and make you a happier customer.Thank you again for your support! I will attached more pics of me in the dress. At JJ's House, we understand the excitement and anticipation of . Feel free to use them. Does JJ's House offer a money-back guarantee? I ordered on 9/26/29 and didn't receive it until about 10pm on October 14th. To return items, first customers need to contact us within 14 days upon receiving their items. Become a verified brand rep for JJ's House and amplify your brand's voice on Knoji. JJsHouse.com has collected 236 reviews with an average score of 4.23. If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. As of April 14, 2022, JJ's House does offer in-store pickup. And you need to confirm the return delivery status by yourself. 3. Hope we can serve you again in the future and make you a happier customer. Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. If you insist on returning such items, please submit your request to our customer service team by following instructions: 1. Please note: To return, please attach pictures showing the issue. I did have an off the rack backup plan and figured I could risk it at such a good price. We also appreciate your honest feedback about your experience. JJsHouse - wedding dress unsuitable/no return policy JJsHouse - No response to my returning 2 dresses By creating an account, you agree to Terms and Conditions and Privacy Notice of JJ's House. 6 reviews. THIS COMPANY IS A SCAM. I would have thought that everything is covered. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below: If you have trouble getting into your account, you may have used Guest Checkout. All Sample Sale items are final sale. On the last page, you can download the PDF file which contains your return label (if you choose "JJsHouse delivery service" as your return method), return form, and instructions for your return. I purposely gave measurements half inch smaller on bust and waist and when it arrived, 3 weeks after I ordered, it fit perfectly. We are sorry to hear that you are not happy with the shopping experience with us. It smushed in the middle of the bust and the pleats are weird. - Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price. Youre not alone in your fight for justice! But the points used for your order will not be refunded. Your Email: *. After a returned package has been scanned and confirmed back into our warehouse, our customer service will contact you for the refund methods and details. The stain should be treated immediately to obtain the best result. JJsHouse.com Reviews F Happiness Grade Company Reviews Questions Returns Process 28.57% - Difficult Visit Website F Returns - Difficult 28.57 % Industry Average " Whatever you do, do NOT buy from this company. The detergent is spread evenly on the bag and the bag is wiped clean. Knoji is a social discussion platform that's 100% free to use. We completely understand that you may have concerns about the fit and the style of our dresses. Please keep the tracking number safe. 1. Have been in contact with customer service and they have offered me 40% of my money back. To place your order, simply follow the steps as shown below: * The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. But after checking, your order was ordered on 2023-04-06, shipped on 2023-04-15 and delivered on 2023-04-19, which is within the quoted time.Incidentally, we recommend that you contact our customer service at service@jjshouse.com if you need help and they are glad to be at your service.Thank you for your time and understanding. 2. If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you. For customers from countries with return label service: We offer return labels so that you can directly attach the label to the front of your package for the return without paying the return shipping fee to the post location. In case of water stains, the bag should be left to dry naturally but away from artificial heat sources. To help you out, we offer custom sizing on most of our dresses. Some people cannot afford the leather bags while some hate it because of their hatred against some animals.One should not be worried of this since there are bags made from faux leather, which is a synthetic leather made from plastic. You can also choose to chat now or email us. In this case, we will reimburse you up to 40% of the product purchase price (excluding shipping cost). We will correct your shipping address and send you a confirmation email as soon as possible. Select the reason and add photos for the return. This is to safeguard any of your purses from being stolen and eliminate the inconveniences of having to borrow one from a friend. Irregular or excessive returns history involving worn, altered, washed, damaged, or missing items. Received regular emails about my order including shipment tracking etc. Order Number: Write an Inquiry: *. Packing / Delivering: Every dress of JJsHouse.com.au is packed well in the package separately, avoiding products being scratched or ripped. Moderate content, respond to reviews, and promote offers. By continuing to use our site, you agree to our, Try 2, get 1 free - At-Home Try On Dresses. If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help. If you've already placed an order, your estimated delivery date is in your Order Confirmation email. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Or you can input your email address and click "Send", then you'll be emailed the PDF file and detailed instructions for your return. 4. Your Name: *. 6. Before ordering with us, please be sure to read this article carefully.You will be required to check that you have read and understood this article during checkout (the article will be linked on the checkout page). The bags should be kept dry to prevent them from becoming distorted from dampness.3. Products are exposed to corrosive substances or chemicals. A beautiful designer purse is even much more at risk since people think it has money or others. Because of this, we are unable to accept any returns on custom dresses. All PayPal payment can only be refunded via PayPal, all Credit Card paymentwill only be refunded to the original Credit Card. Please note that we only accept products in their original condition, andwe cannot process any products that are returned without our prior knowledge. Please click here to register your new account. What methods of payment do you accept? If you need any further assistance, please contact us. The item must be returned in its original condition (if eligible per the return policy). . Before your order is shipped, JJsHouse.com.au has to process your order and put all your items through its strict qualitycontrol tests. 4. Complainants allege experiencing delayed shipping and difficulty in contacting the business. Orders will be eligible for refunds when it is defective or there is another mistake made by JJsHouse.com. 4. Looking forward to serving you again! Delivery was quick and tailoring was very accurate. Hope we can serve you again in the future.---------------------------------------------------Replied:Dear Ani, Thank you for your feedback. JJsHouse.com.au uses solid and exquisite threads only to make comfortable dresses. It's an amazing dress! Click "Add to Cart" The return shipping fee will be paid by you directly to the post location. no returns. Thank you for your review.Your satisfaction is the most important to us and this is absolutely our work power. This handy guide to the JJs House return policy is here to help you grasp the ins and outs of this brands terms and conditions when it comes to returning a product. THE SHIPPING IS RIDICULOUS . All PayPal payment can only be refunded via PayPal, all Credit Card paymentwill only be refunded to the original Credit Card. Your Name: * Shopping tip: JJ's House also offers coupons and promo codes . Reviewers satisfied with JJ's House most frequently mention customer service, wedding dress, and good quality. I ordered from JJhouse because of their no worries return policy. Refunds will be rejected for any items arriving back with obvious signs of wear, wash, alterations, or missing tags. Absolutely love the dress we received and it was a perfect fit. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! A rip off! Submit a return request at Contact Us to Customer Service within 14 days upon receiving your order.Please include an explanation and photographs stating the reason for your return. We also appreciate your honest feedback about your experience. 2.5cm) above belly button, Keep tape slightly loose to allow for breathing room, Usually about 7 inch (ca. Well email a confirmation once the package is scanned back into our warehouse (usually within a few days of delivery). Please keep the receipt of the returned package with you as your proof of return. No returns, no refunds, no exchages. If your item arrives damaged or defective, please request a return in My Orders or Contact Us directly for assistance with processing your return. Quality and service make Jj House a great company to rely on. I took a chance to get something "custom" that was not returnable and it was worth it. 18cm) below natural waist. 2. Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. You can also contact customer service to provide your PayPal account after returning the package. The price would vary by country and shipping company. Order overdue by less than 10 days may be cancelled for a full refund; or you may keep it and get a 30% reimbursement upon delivery. 1. Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. Website is user friendly, the reviews on each gown were helpful in making our decision. 1. For details, please refer to our cancellation policy below. Please keep the tracking number safe. Have a nice day.----------------------------------------------------------------------Replied:Dear customer, Thank you for your feedback. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount. The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system. That was the first red flag. Sit back and relax while we do the work. Update:Dear customer,I have carefully reviewed your comment and all the communications we have been exchanging with you. Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected. 3. You may also return the product and get a full refund including postage. If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. JJs House will issue a full refund including shipping for any damaged, defective, or mis-shipped items as long as we are notified within 14 days of delivery to you. Thanks for send me my dress at the time. Once your return is in transit back to us, we cannot resend any of the items to you. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?Thank you for your cooperation in advance. The company will process the refund once it receives the returned package. For returned items, we refund the price paid for the returned item(s) plus applicable taxes. Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). Your bank or payment service may levy a small transaction charge. I ordered custom measurements. If your country is on the list which we offer return labels, you can choose between "JJsHouse delivery service" and "Self-Sending". CANCELLATION POLICY 4. For most of adult dresses, we can make it with your measurements and the dress will fit you well. The quality of the garment exceeded my expectations. Paid by PayPal. BBB File Opened: 10/17/2019. A difficult start as I couldn't place my custom made order for I don't know what reason but I use the chat and the customer service agent help me go through it and offered me a discount as an apology for the trouble- order was placed, I was kept informed of the process and delivery arrived in time- dress was beautiful- measurement were perfect. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. All You Need To Know About the Jet Return Policy. Our customer service team may cancel an order believed to have been made with that intention. You can use JJ's House coupons to unlock discounts at their website. Not your bra size! Emails will be sent to you with these details. The return shipping fees will be automatically deducted from your refund amount. However, we are more than pleased to assist you in filing a claim against the shipping carrier. JJs return policy on the website should list CORRECT information to avoid wasting so much time!!! If you wish to return any or all parts of your order, you will need to contact customer serviceat Contact Usand obtain a "Product Return" form that must be included with your package. * We cannot process any products that are returned without our prior knowledge. Have a nice day~ VC Vimari Claudio-Vega 2 reviews Bags of different colors should not be put together to prevent the colors from rubbing off into one another.2. They take anywhere from 2-10 business days to arrive. Log into your JJs House account and click hereto go to your orders page. 1. Click Edit Order and select your desired payment method, and then proceed to pay. Delivery times are between 5-8 days to all major destinations. 1. No returns and no exchanges for personalized items. All were the exact color we expected and the quality was amazing for the price. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Mail letters without waiting in long lines, For mis-shipped productsitems that are different from the ones you orderedthe company is responsible for an item exchange and postage, If you received an item in the wrong color, you are eligible for a full refund, Items damaged during delivery are eligible for a full refund if you obtain the Proof of Damage documentation from a delivery carrier, Items with major fitting or sizing issues are also eligible for a full refund, or the company will reimburse you up to 40% of the price if you make tailoring adjustments yourself, Items in a different color to the one you ordered may be eligible for an exchange or a refundcheck with JJs House customer service first, Items that you ordered and received in the correct size but that do not fit, Stand by for a return address and Product Return Form that the Customer Service will send to you, Fill out the Product Return Form and include it with your return package, Send the item to the vendor with your local post office within five days of receiving the Return Form, Provide a few details about your purchased item. Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. Currently we can only add spaghetti straps and remove trains for some of our dresses. Your understanding is highly appreciated. All new orders are subject to current production times and prices. There are 195 customers that JJsHouse.com, rating them as excellent. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Please see below the payment methods we accept: Yes, color swatches are just $2 each. 2. Box arrived in fast time. *Please note, some payment methods are only available as a payment method for selected countries on our web. Oxidized silver is easily damaged. All the return item(s) will go through inspections. So gorgeous we treated it like a wedding dress the whole time. Order swatches. Leather is particularly vulnerable since overexposure to sunlight makes the leather brittle and stiff. Your satisfaction is the most important to us and this is absolutely our work power. Unpaid orders will be cancelled automatically in 5 days.". It then says you have to select a reason. Upon the arrival of your package, it is suggested that you check and make sure the item has been made in accordance withyour order specifications. Go to Sign In My Account at the right top of our website. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? They are asking me for an additional 5!!!!
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